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We are looking for a dedicated Part-Time Customer Service Representative to join our team in Smyrna, Georgia. In this role, you will play a vital part in ensuring smooth interactions with customers, managing orders, and maintaining high service standards. This is a long-term contract position, offering the opportunity to contribute to a dynamic and customer-focused environment.
Job Responsibility:
Facilitate customer sales processes, from order placement to product delivery, ensuring timely and accurate service
Input technical data into relevant systems and maintain detailed records of customer requests and order changes
Collaborate with sales teams and customers to gather necessary documentation for order completion
Utilize databases effectively to track orders, document changes, and maintain customer information
Partner with field service teams to strategize on resolving long-term customer service concerns
Generate routine management, quality, and special reports as requested by the supervisor
Communicate departmental challenges to supervisors and propose solutions for improvement
Adhere to individual productivity standards while completing assignments with accuracy and timeliness
Recommend innovative approaches and practices to enhance departmental efficiency and service quality
Handle additional duties as assigned to support team objectives
Requirements:
Minimum of 3-5 years of experience in customer service, preferably within the building materials or furniture industries
Strong proficiency in Microsoft Office applications, with excellent organizational and reporting skills
Experience with SAP or similar systems for documentation and data management
Ability to work under pressure and independently manage schedules and tasks effectively
Proven analytical skills with the ability to synthesize information and handle numerical data
Strong communication skills and a team-oriented mindset
Self-motivated and ethical, with a commitment to delivering high-quality results
Willingness to adapt to new projects and take initiative in challenging situations
What we offer:
medical, vision, dental, and life and disability insurance