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Part-Time Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Smyrna

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a dedicated Part-Time Customer Service Representative to join our team in Smyrna, Georgia. In this role, you will play a vital part in ensuring smooth interactions with customers, managing orders, and maintaining high service standards. This is a long-term contract position, offering the opportunity to contribute to a dynamic and customer-focused environment.

Job Responsibility:

  • Facilitate customer sales processes, from order placement to product delivery, ensuring timely and accurate service
  • Input technical data into relevant systems and maintain detailed records of customer requests and order changes
  • Collaborate with sales teams and customers to gather necessary documentation for order completion
  • Utilize databases effectively to track orders, document changes, and maintain customer information
  • Partner with field service teams to strategize on resolving long-term customer service concerns
  • Generate routine management, quality, and special reports as requested by the supervisor
  • Communicate departmental challenges to supervisors and propose solutions for improvement
  • Adhere to individual productivity standards while completing assignments with accuracy and timeliness
  • Recommend innovative approaches and practices to enhance departmental efficiency and service quality
  • Handle additional duties as assigned to support team objectives

Requirements:

  • Minimum of 3-5 years of experience in customer service, preferably within the building materials or furniture industries
  • Strong proficiency in Microsoft Office applications, with excellent organizational and reporting skills
  • Experience with SAP or similar systems for documentation and data management
  • Ability to work under pressure and independently manage schedules and tasks effectively
  • Proven analytical skills with the ability to synthesize information and handle numerical data
  • Strong communication skills and a team-oriented mindset
  • Self-motivated and ethical, with a commitment to delivering high-quality results
  • Willingness to adapt to new projects and take initiative in challenging situations
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Parttime
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