Part Time Customer Service Representative/Office Assistant

• Respond promptly to incoming calls and address customer inquiries, returns, and concerns with professionalism
• Process replacement orders and ensure accurate documentation, with training provided on relevant systems
• Manage administrative tasks such as scanning and organizing receipts, preparing documents, and maintaining office supplies
• Assist in setting up virtual meetings and take clear, detailed notes for documentation purposes
• Coordinate food orders for team lunches and handle light housekeeping tasks to maintain a clean workspace
• Run small errands, such as purchasing supplies from local stores, to support office operations
• Collaborate with the Order Processing team during slower periods to ensure workflow efficiency
• Remain self-directed by identifying tasks, organizing office spaces, and gaining knowledge of product lines
• Support post-sales activities, including order entry and customer follow-ups, to maintain satisfaction
• Utilize Microsoft Office Suite and other tools to streamline processes and enhance productivity

• Proficiency in Microsoft Office Suite, with a focus on Excel for basic functions
• Ability to quickly adapt to new systems and tools, with training provided as needed
• Strong organizational skills and attention to detail in administrative tasks
• Excellent communication abilities to handle customer inquiries and collaborate with team members
• Self-motivated and capable of staying productive during slower periods without constant supervision
• Experience in customer service, including call center or order entry roles, is highly desirable
• Positive and outgoing personality with the ability to build rapport with customers and colleagues

Exposure to SAP Hana is a plus but not mandatory

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan