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Part Time Customer Service Agent

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360 Resourcing Solutions

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Location:
United Kingdom , Seaham

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

13218.40 GBP / Year
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Job Description:

At ResQ, this is more than just a job — it’s your opportunity to grow, build confidence, and develop valuable skills in a supportive environment where you’re genuinely valued. We’re looking for friendly, customer-focused individuals who enjoy helping others, solving problems, and creating positive experiences. Every call matters. Every solution counts. Every day is a chance to succeed. No Experience? No Problem. We provide full training, ongoing support, and the tools you need to succeed from day one.

Job Responsibility:

  • Handling inbound customer service and complaint calls
  • Understanding customer needs and recommending suitable solutions
  • Building rapport and delivering a personalised experience
  • Troubleshooting issues and providing clear, effective resolutions
  • Turning challenging conversations into positive outcomes

Requirements:

  • You must be able to commit to 2 weeks of full-time training in the office
  • All successful applicants must attend 2 weeks of full-time training on-site: Monday to Friday 9:00am – 5:00pm
  • Applications will only be considered from candidates who can fully commit to this requirement
  • A confident communicator with strong listening skills
  • Empathetic, patient, and customer-focused
  • A proactive problem-solver with attention to detail
  • Positive, resilient, and eager to learn
  • Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed — your transferable skills matter
What we offer:
  • Fully paid training and ongoing development
  • Commission and performance incentives
  • 28 days holiday (pro rata, including bank holidays)
  • Your birthday off — paid
  • Pension scheme
  • High-street discount hub
  • Supportive, inclusive team culture

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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