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We are looking for a dedicated Part-time Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm.
Job Responsibility:
Collect and document customer feedback using survey tools to ensure accurate reporting
Analyze feedback and share insights with management to drive strategic improvements
Monitor customer check-in schedules and track completion statuses effectively
Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently
Collaborate with sales, operations, and technical teams to deliver seamless customer experiences
Participate in initiatives to improve processes and refine program strategies
Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction
Respond promptly and professionally to customer inquiries via email and other platforms
Requirements:
High school diploma or equivalent with at least one year of experience in outbound calling and customer-facing roles
Expertise in written and verbal communication with strong time management skills
Proficiency in customer feedback analysis and process documentation
Familiarity with AI tools, digital communication platforms, and data visualization techniques
Advanced knowledge of CRM systems, with experience in HubSpot being preferred
Ability to manage multiple tasks and demonstrate attention to detail in communication
Valid driver's license required
Strong customer focus and ability to build and maintain positive relationships
What we offer:
medical, vision, dental, and life and disability insurance