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Part-time Customer Experience Specialist

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Robert Half

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Location:
United States , Carmel

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Part-time Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm.

Job Responsibility:

  • Collect and document customer feedback using survey tools to ensure accurate reporting
  • Analyze feedback and share insights with management to drive strategic improvements
  • Monitor customer check-in schedules and track completion statuses effectively
  • Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently
  • Collaborate with sales, operations, and technical teams to deliver seamless customer experiences
  • Participate in initiatives to improve processes and refine program strategies
  • Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction
  • Respond promptly and professionally to customer inquiries via email and other platforms

Requirements:

  • High school diploma or equivalent with at least one year of experience in outbound calling and customer-facing roles
  • Expertise in written and verbal communication with strong time management skills
  • Proficiency in customer feedback analysis and process documentation
  • Familiarity with AI tools, digital communication platforms, and data visualization techniques
  • Advanced knowledge of CRM systems, with experience in HubSpot being preferred
  • Ability to manage multiple tasks and demonstrate attention to detail in communication
  • Valid driver's license required
  • Strong customer focus and ability to build and maintain positive relationships
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Parttime
Work Type:
On-site work
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