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Part time Collections Advisor

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Brook-St Hiredonline

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Location:
United Kingdom , Stratford-upon-Avon

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

14906.00 GBP / Year ▼
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Job Description:

Brook Street is working in partnership with a growing organisation based in Stratford‑upon‑Avon, who are seeking a Customer Advisor to join their Collections team. This is a customer‑focused role where you will manage accounts that have fallen into arrears, working closely with customers to understand their individual circumstances and agree affordable, sustainable repayment solutions.

Job Responsibility:

  • Manage inbound and outbound calls relating to payment arrears
  • Engage with customers to understand their financial circumstances
  • Negotiate suitable repayment plans in line with company policies
  • Communicate with empathy, professionalism, and confidence
  • Maintain accurate and up-to-date customer records
  • Make informed decisions based on customer needs and business guidelines
  • Identify and escalate customer vulnerability in line with internal procedures

Requirements:

  • Confident and professional telephone manner with a strong empathetic approach
  • Excellent verbal and written communication skills
  • Strong attention to detail and accuracy
  • Target-driven with good organisational and time-management skills
  • Previous experience in debt negotiation or collections is desirable, but not essential

Nice to have:

Previous experience in debt negotiation or collections

Additional Information:

Job Posted:
April 22, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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