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The role involves assisting customers at the check-out counters, handling cash transactions, supporting customer inquiries, resolving technical and transaction issues, completing administrative processes, and supporting departmental goals. The position requires strong interpersonal skills, attention to detail, a team-oriented approach, and physical endurance.
Job Responsibility:
Assist in the opening and closing of the check-out counters, which includes cash handling and deposit
Support customers with their enquiries and help resolve escalated issues with customers
Assist customers to scan products, operate scanning equipment and fix transaction technical issues
Handle cash transactions and receive and process all payments according to standard operating procedures
Complete, process and maintain applicable paperwork and records to maintain cash registry accuracy
Support the administration process in cash office in accordance to the standard operating procedures and compliance
Understand the department standard operation procedures and ensure compliance to department audits
Support the department in achieving its KPIs and main actions
Ensure that you contribute towards actions that secure 'First Time Right' for customers
Assist in other operations-related duties as assigned
Requirements:
You can to commit to a 24-hour work week (6 hours per day, excluding 1 hour break, 4 days a week), as well as shift-work
You are available to work on at least two weekdays as well as Saturday and Sunday
You can commit working on AM/PM shift, including weekends and public holidays
You have an interest in home decoration and furnishing
You are energetic, friendly, and pleasant, with a passion for delivering excellent customer service
You have an outgoing personality paired with strong interpersonal skills
You are a committed and responsible team player who excels in a fast-paced environment
You are meticulous, detailed-oriented, highly observant and comfortable with handling cash transactions and other modes of payment
You are computer literate and able to multi-task and work under pressure
You have strong integrity and sincerity
You are hands on and physically fit to withstand pro-long hours of standing and handle heavy merchandise
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