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The Cashier is responsible for register transactions involving the sale and/or return of merchandise.
Job Responsibility:
Customer Service: Project a positive representation of Westlake Ace Hardware
Greet customers entering and throughout the store
Thank customers by name, when possible, when they are leaving the store
Project a friendly, outgoing demeanor
work well with customers as well as associates
Clear customer checkout lines quickly and efficiently
Answer and monitor all calls and pages promptly, courteously and effectively
Communicate any problem or issue that requires management assistance
Continually build product knowledge base and possess the ability to assist customers with store layout and product location
Assist in pricing, stocking, marking and bagging of merchandise
Register Operations: Follow all cash register transaction procedures
Responsible for balancing of register drawer
Adhere to any Store Support Center program or promotion that may require implementation at the cash registers
Participate in store and Cashier meetings
Front End Appearance and Upkeep: Keep the front end, including checkout areas and entrance doors neat and clean at all times
Face and dust front end
Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change
Ensure fresh ads are stocked in shopping carts at all times
Ensure forms and supplies are stocked at all times
Assist with decorating the front end according to the Store Support Center program
Call for cart pickups when necessary
Inform management when merchandise returns need to be put away
Perform all other duties as assigned
Requirements:
High School or GED equivalent
Cashier experience preferred
Customer service experience preferred
Standing, walking, lifting (up to 25lbs) and climbing
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise
PASSION – Showing our love for the work we do, our customers, and our associates
RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued
INTEGRITY – An authentic commitment to moral and ethical behavior
TEAMWORK – Together we can achieve extraordinary things
EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.