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Part-Time Call Handler - Coordinator

United Kingdom, Haggerston, East London · Job Posted June 10, 2026
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Job Description

We are looking for a calm, professional and motivated individual to join our busy Airport Transfer Team as a Part Time Call Handler - Coordinator. Our company specialises in Airport Transfers and long-distance travel across the UK. This role is critical in ensuring journeys run smoothly, efficiently and on time, particularly where live flight monitoring, time-sensitive bookings and high levels of customer service are essential. This is a fast-paced and highly rewarding role where you will be responsible for coordinating drivers, handling customer calls and supporting the smooth running of our transport operation. Previous experience is not essential. We are happy to provide full training to candidates who demonstrate the right attitude, communication skills, professionalism and ability to remain calm under pressure. As the first point of contact for customers and drivers, you will play a vital role in delivering a safe, reliable and responsive service.

Job Responsibility

  • Answer incoming calls professionally and efficiently
  • Coordinate and dispatch drivers using our specialist booking system
  • Monitor live journeys and respond to operational issues in real time
  • Support customers with bookings, updates and enquiries
  • Prioritise jobs effectively during busy periods
  • Communicate clearly with drivers, customers and management teams
  • Deliver excellent customer service at all times

Requirements

  • Excellent communication and listening skills
  • The ability to remain calm and focused under pressure
  • Professionalism and a positive attitude
  • Strong organisational and multitasking abilities
  • Confidence using computers and handling multiple systems
  • Reliability, punctuality and good attention to detail
  • Problem-solving skills and sound judgement
  • A willingness to learn and develop

Nice to have

Previous experience in dispatch, call handling or transport operations

What we offer

  • Full training and ongoing support
  • Flexible shifts

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