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We are looking for a highly motivated, customer focused Room Service Runner to join our team! Room Service is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.
Job Responsibility:
Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets
Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities
Collects orders from the kitchen, ensuring they have been prepared correctly
and promptly and efficiently deliver to the guest’s room
Will submit signed checks and reconciling daily sales
Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items
Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience
Consistently delivers courteous, professional service
Maintains high standards of cleanliness (personal appearance, equipment, and facility) always
Requirements:
Someone with an engaging and welcoming personality
Someone with knowledge of wine, beer, cocktails, and spirits
Someone who can work under pressure in a fast-paced environment
Someone with a passion for creating an exceptional experience for all guests