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Capital One Logo Capital One · Banking

Part Time Branch Ambassador

United States, Dallas Employment contract 43680.00 USD / Year · Job Posted June 15, 2026
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Job Description

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just 'process transactions'—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.

Job Responsibility

  • Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy
  • Maintain a 'compliance-first' mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met
  • Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments
  • Identify personal or business goals and pair them with the right digital tools or banking solutions
  • Greet customers and ensure no one ever feels like just a 'number'

Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience
  • At least 6 months of cash handling experience
  • Available to work a flexible schedule, including nights, weekends, with hours and days subject to change
  • Applicants must be able to attend all required training sessions
  • Lifting up to 25 pounds and moving/standing for extended periods of time
  • Regular and consistent attendance

Nice to have

  • Associate’s degree
  • 2+ years of Retail or Customer-facing experience
  • Proficient in G-Suite
  • Strong written and oral communication skills
  • Bilingual in English and Spanish

What we offer

  • Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
  • Paid Time Off
  • Education Assistance
  • Matching 401(k) contribution up to 7.5%
  • Paid Parental Leave
  • Mental Health support
  • Back-up Child or Elder Care
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