Part-Time Bilingual Spanish Insurance Enrollment Specialist

• Guide patients through Covered California and Medi-Cal enrollment processes
• Assist patients with applications, eligibility verification, and plan selection
• Educate patients on insurance options, benefits, and coverage details in a clear and supportive manner
• Verify documentation and ensure accuracy and completeness of all enrollment records
• Provide in-person and phone support to patients with questions related to enrollment and coverage
• Track enrollment activity and maintain accurate records in internal systems
• Conduct follow-up with patients regarding renewals, missing documents, and incomplete applications
• Support outreach efforts and community enrollment initiatives as needed
• Collaborate with internal staff to help resolve enrollment issues and ensure a positive patient experience

• 1+ year of experience in one or more of the following areas: Medical front desk, Patient access, Insurance enrollment
• Strong communication and customer service skills
• Detail-oriented with the ability to manage high-volume workflows
• Strong organizational skills and ability to maintain accurate records
• Basic computer proficiency and data entry skills
• Bilingual in Spanish and English required

Knowledge of Covered California, Medi-Cal, or health insurance processes

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement
• Sick Time Off
• Tuition Reimbursement