Part-time Accountability Coach Jobs

Calibrate

Location:
United States

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

20.00 USD / Hour

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Job Description:

As a coach at Calibrate, you will be dedicated to fostering accountability, delivering real results, and ensuring an exceptional experience for our members. You will guide members in improving their relationships with food, sleep, exercise, and emotional health. You will support them in setting and achieving incremental goals as they progress through the Calibrate program, celebrating their successes, addressing challenges, and holding them accountable as they build sustainable, healthy habits. Additionally, you will be responsible for administrative tasks, resolving member inquiries, and ensuring an outstanding member experience, all while helping our members achieve their desired outcomes.

Job Responsibility:

Implement core coaching competencies to inspire and support members throughout their lifestyle journey, strategically setting goals while leveraging the Calibrate Intensive Lifestyle Intervention Program
Engage, support, and retain members by establishing strong rapport, demonstrating empathy, and consistently going the extra mile to deliver compassionate, solution-focused service
Ensure that quality member experiences are consistently delivered across all channels (asynchronous messaging, phone, live chat) while adhering to local, state, and federal guidelines
Handle inbound member calls in a professional, timely, and caring manner, ensuring accurate and helpful responses
Assist Calibrate members with a variety of tasks, including responding to general program inquiries, verifying information, processing account updates, and efficiently navigating multiple systems to provide accurate and timely information
Proactively identify members’ needs by asking clarifying questions, researching issues, and providing solutions or alternatives within established workflows
Contribute to achieving Calibrate’s service level agreements through effective collaboration with team members, leaders, and other departments
Embody and demonstrate Calibrate’s values in every interaction with members
Personalize the Calibrate program for each member by setting relevant, achievable, and incremental goals that align with their unique needs
Actively listen to members, empowering them to discover their own motivation and solutions for sustainable habit change
Utilize key engagement metrics to effectively support members in achieving their goals
Apply company policies and procedures to resolve a variety of issues with precision and care
Provide accurate, complete, and valid information by using the right methods and tools, seeking support when necessary to align with member requests
Effectively escalate member concerns to coach leadership in a timely and appropriate manner and calmly de-escalate situations involving dissatisfied members, offering empathetic assistance and solutions
Maintain comprehensive documentation of all member interactions, next steps, and escalate issues to your manager as needed

Requirements:

5+ years of professional work experience required
A minimum of 2 years of coaching experience is required, or 1-year plus a coaching certification. NBHWC preferred
Customer service experience preferred
Bilingual Spanish is a plus
Strong verbal and written communication skills. Patient, personable, and kind -- in writing, in person, on the phone, and on video
Strong interpersonal skills with the ability to build rapport quickly and communicate effectively with members and other team members of Calibrate
Ability to effectively work remotely having strong computer skills (Google Suite, Slack, Video Conferencing) and ability to work on a computer for extended periods of time
Flexible, adaptable and self-motivated
Experience working in a fast-paced environment, startup experience preferred
A self-starter with the ability to hold yourself accountable in a remote working environment

Nice to have:

Bilingual Spanish is a plus
Customer service experience preferred
Startup experience preferred

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Parttime

Work Type:

Remote work

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Part-time Accountability Coach