Part Services Aftermarket Customer Account Manager Job at Bombardier

Aftermarket Parts Coordinator - Industrial

The Aftermarket Parts Coordinator is responsible for executing special projects ...

Location

United States , Waukesha

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent experience in relevant field
3 years related experience in aftermarket or parts management
Strong analytical, organizational, and creative thinking skills, along with excellent interpersonal and communication abilities
Advanced knowledge of SAP
Electrical or mechanical aptitude and ability to read exploded views
Windchill familiarity required

Job Responsibility

Provides accurate and friendly information to the Dealer Network
Maintains straightforward project management tracking for aftermarket services
Assists in onboarding new customers and training dealers
Collects customer feedback to evaluate and improve existing procedures, addressing complex challenges
Manages parts orders using moderate to complex SAP transactions
Supports communication plans with facilities
Administers parts changes and creation under current processes
Assists in parts life cycle management with a focus on supply chain
Contributes to process, policy, and continuous improvement initiatives
Helps create and maintain work instructions and other necessary documents

What we offer

Competitive Benefits: Health, Dental, Vision, 401k and many more
Free onsite gym open Monday through Saturday for Generac employees
We offer product loan (for up to 4 days) and discount programs
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront

Fulltime

Part Services Aftermarket Customer Account Manager

Bombardier is seeking a highly experienced On-site Customer Account Manager to a...

Location

United States , Columbus

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

U.S. citizenship (valid status required)
Minimum college education (associate degree or higher)
7–10 years of aviation or related industry experience
Fluent in English, verbal and written
Strong Microsoft Office proficiency
Excellent communication, negotiation, and problem solving skills
Ability to work independently in a customer-facing environment
On-site at Customer’s facility five days per week, ability to support weekends / holidays as needed
Ability to travel Internationally for meetings, training, or alignment

Job Responsibility

Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship
Ensure clear, consistent communication between Bombardier teams and customer operations
Represent customer needs internally and escalate issues promptly
Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions
Coordinate with internal teams to resolve discrepancies and maintain transparency
Manage and resolve invoice disputes and Statement of Account (SOA) issues
Collaborate with financial services and support teams to ensure accurate billing
Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment
Support and coordinate AOG quotes with accurate information and quick turnaround
Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Service Program Manager

We are seeking an enthusiastic, highly skilled Service Program Manager to lead a...

Location

Canada , Cambridge

Salary:

112000.00 - 154000.00 CAD / Year

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering (electrical, mechanical, controls, or related discipline), or three-year college diploma and related experience
PMP certification (completed or in progress) strongly preferred
Additional business degree or diploma is an asset
Minimum 7–10 years of experience managing complex service programs with multidisciplinary teams
Proven success leading Project Managers and Coordinators within a program structure
Strong background in automation or related industries preferred
Demonstrated ability to communicate effectively with executive leadership and customers
Experience managing financial performance and resource allocation for large programs
Inspirational Leadership
Strategic Thinker & Problem Solver

Job Responsibility

Provide overall accountability for the assigned global service program portfolio
Lead and mentor a team of Service Project Managers and Coordinators
Ensure projects are executed on schedule, within budget, and meet all contractual and compliance requirements
Drive adherence to program management processes and project governance standards
Act as the primary escalation point for key customer accounts within the services portfolio
Build and maintain strong, trust-based relationships with customers
Ensure customer satisfaction through proactive communication and issue resolution
Oversee program financial performance, including revenue forecasting, invoicing, and receivables management
Collaborate with Finance to ensure accurate billing and milestone documentation
Prepare and maintain resource and financial forecasts

What we offer

Annual Performance-Based Incentive Bonus
5% RRSP match
Stock purchase plan
Starting 3 weeks of vacation
Benefits package (health and dental) + $600 health spending account
Half-Day Fridays
Continuous learning and career growth with global mobility opportunities
Tuition reimbursement program
Individual development programs
Commitment to promoting from within

Parts Sales Representative

We are looking for an ambitious and customer-focused Parts Sales Representative ...

Location

United Kingdom

Salary:

30700.00 - 36700.00 GBP / Year

ADAMS MOREY LTD

Expiration Date

Until further notice

Requirements

Previous experience in parts sales, automotive, or commercial vehicle industry
Strong communication and relationship-building skills
Self-motivated with a proactive approach to sales
Ability to work independently in a field-based role
Good organisational and time management skills
Full UK driving licence.

Job Responsibility

Proactively manage and grow a portfolio of existing customer accounts
Identify and develop new business opportunities within your territory
Promote and sell parts and aftermarket products
Build strong relationships with workshops, fleet operators, and trade customers
Provide product knowledge and technical support where required
Work closely with internal parts and service teams to ensure excellent customer service
Achieve sales targets and contribute to overall business growth.

What we offer

30 days holidays including 8 bank holidays
Company sick pay, that increases with length of service up to 13 weeks
Company pension with the option to salary sacrifice
Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
Genuine career development and pathways with DAF Academy
Award winning apprenticeship Program
Apprentice equipment scheme
Employee Assistance Program
Cycle to work scheme
My Staff shop – access to hundreds of discounts

Fulltime

Tools Sales Representative

As a Tool Sales Representative, you will play a vital role in driving the growth...

Location

New Zealand , Nelson

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Proven success previously in a sales and/or account management role
Mechanically minded with an understanding of the industry/In-depth knowledge around aftermarket parts and products
Strong customer focus, having the proven ability to maintain and grow relationships whilst providing personalised service
Excellent communication skills with the ability to understand and discuss & relay technical information
An ability to prioritise and organise your workload to always ensure efficiency
High work ethic and a determination to drive sales

Job Responsibility

Manage and grow a portfolio of existing customers while identifying new business opportunities
Collaborate with other GPC companies to maintain and expand market share
Plan and execute weekly sales activities and customer visits to maximise sales performance
Maintain accurate customer profiles and ensure stock levels meet customer needs
Promote current product lines and seasonal promotions to customers
Provide regular reports on sales performance, competitor activity, and market opportunities
Contributing to a culture of safety by putting safety first, ensuring that we all make it safe & make it home

What we offer

Staff discounts (NAPA & Repco) & company benefits
Recognition programs and team incentives for your performance
An inclusive team environment: our team are important members of GPC
Ongoing training and career development
Attractive team member pricing across all GPC AP businesses
Parental leave top-up allowance
Paid volunteer leave allowing you to give back to your chosen charity/community organisation

Fulltime

Tools Sales Representative

As a Tool Sales Representative, you will play a vital role in driving the growth...

Location

New Zealand , Napier

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Proven success previously in a sales and/or account management role
Mechanically minded with an understanding of the industry/In-depth knowledge around aftermarket parts and products
Strong customer focus, having the proven ability to maintain and grow relationships whilst providing personalised service
Excellent communication skills with the ability to understand and discuss & relay technical information
An ability to prioritise and organise your workload to always ensure efficiency
High work ethic and a determination to drive sales
Experience or an interest in the automotive industry is essential

Job Responsibility

Manage and grow a portfolio of existing customers while identifying new business opportunities
Collaborate with other GPC companies to maintain and expand market share
Plan and execute weekly sales activities and customer visits to maximise sales performance
Maintain accurate customer profiles and ensure stock levels meet customer needs
Promote current product lines and seasonal promotions to customers
Provide regular reports on sales performance, competitor activity, and market opportunities
Contributing to a culture of safety by putting safety first, ensuring that we all make it safe & make it home
This role will require lifting, bending, climbing & safe driving

What we offer

Staff discounts (NAPA & Repco) & company benefits
Recognition programs and team incentives for your performance
Ongoing training and career development
Attractive team member pricing across all GPC AP businesses
Parental leave top-up allowance
Paid volunteer leave

Fulltime

Tools Sales Representative

As a Tool Sales Representative, you will play a vital role in driving the growth...

Location

New Zealand , Mount Wellington

Salary:

Not provided

GPC Asia Pacific (APAC)

Expiration Date

Until further notice

Requirements

Proven success previously in a sales and/or account management role
Mechanically minded with an understanding of the industry/In-depth knowledge around aftermarket parts and products
Strong customer focus, having the proven ability to maintain and grow relationships whilst providing personalised service
Excellent communication skills with the ability to understand and discuss & relay technical information
An ability to prioritise and organise your workload to always ensure efficiency
High work ethic and a determination to drive sales
Experience or an interest in the automotive industry is essential
Ability to work within a fast-paced environment
Role will require lifting, bending, climbing & safe driving

Job Responsibility

Manage and grow a portfolio of existing customers while identifying new business opportunities
Collaborate with other GPC companies to maintain and expand market share
Plan and execute weekly sales activities and customer visits to maximise sales performance
Maintain accurate customer profiles and ensure stock levels meet customer needs
Promote current product lines and seasonal promotions to customers
Provide regular reports on sales performance, competitor activity, and market opportunities
Contributing to a culture of safety by putting safety first

What we offer

Staff discounts (NAPA & Repco) & company benefits
Recognition programs and team incentives for your performance
An inclusive team environment
Ongoing training and career development
Attractive team member pricing across all GPC AP businesses
Parental leave top-up allowance
Paid volunteer leave

Fulltime

Customer Support Representative

The Customer Support Representative and/or Customer Service Specialist plays a v...

Location

United States , Grand Prairie

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

Equivalent combination of education and experience required—typically an Associate or Bachelor's degree in Business Administration, Supply Chain, Aviation Management, or related field, and/or a minimum of two years of experience in aviation aftermarket, aerospace logistics, or a similar technical support function
4–6 years of experience managing customer accounts, resolving complex issues, and collaborating cross-functionally. Direct experience in the aviation aftermarket or aerospace industry is required
Familiarity with aviation spare parts and MRO services
Proficient in ERP/CRM systems (e.g., SAP) and Microsoft Office tools
Understanding of international trade compliance, incoterms, and export control
Strong attention to detail and ability to handle multiple priorities
Excellent written and verbal communication skills
Strong problem-solving and conflict resolution skills
Customer-first mindset with a proactive approach to issue resolution
Ability to work well under pressure and meet tight deadlines

Job Responsibility

Respond to customer inquiries related to MRO (Maintenance, Repair, and Overhaul) and spare parts orders, quotations, pricing, lead times, and delivery status
Process and manage customer orders, RFQs, and repair requests in ERP/CRM systems in a timely and accurate manner
Coordinate with internal departments such as logistics, planning, repair shops, and quality assurance to ensure smooth fulfillment of customer requirements
Monitor order progress, proactively communicate delays or changes, and provide regular updates to customers
Ensure compliance with export regulations, customer contracts, and aviation quality standards
Build strong relationships with customers and provide a high level of service and responsiveness
Maintain accurate records and documentation for all transactions and communications
Serve as the primary liaison for key accounts, handle escalated customer issues, and contribute to process improvements and training of junior staff

Fulltime

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Part Services Aftermarket Customer Account Manager

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