Part Services Aftermarket Customer Account Manager

• Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship
• Ensure clear, consistent communication between Bombardier teams and customer operations
• Represent customer needs internally and escalate issues promptly
• Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions
• Coordinate with internal teams to resolve discrepancies and maintain transparency
• Manage and resolve invoice disputes and Statement of Account (SOA) issues
• Collaborate with financial services and support teams to ensure accurate billing
• Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment
• Support and coordinate AOG quotes with accurate information and quick turnaround
• Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems
• Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations

• 7–10 years of aviation or related industry experience
• Minimum college education (associate degree or higher)
• Fluent in English, verbal and written
• Strong Microsoft Office proficiency
• Excellent communication, negotiation, and problem solving skills
• Ability to work independently in a customer-facing environment
• On-site at Customer’s facility five days per week, ability to support weekends / holidays as needed
• Ability to travel Internationally for meetings, training, or alignment

Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset