Parking Systems Support Coordinator

This role exists to ensure that Amano McGann has a streamlined and effective customer support intake experience by quickly responding to inquiries, triaging and validating new tickets, and directing each request to the correct team. By routing product‑specific, damaged‑equipment, and consumable‑order cases efficiently, the role reduces customer downtime and ensures timely, balanced support across the team. This position is primarily performed in a remote home‑office environment and requires a reliable, professional workspace with stable high‑speed internet. Working from a local AMI office may occasionally be required. Work primarily involves computer‑based tasks, phone communication, and collaboration using digital tools. The role operates in a fast‑paced support setting with frequent multitasking, inbound customer calls, and time‑sensitive ticket triage. Standard business hours apply, with occasional flexibility required during periods of high call volume or urgent customer needs. The employee must be able to independently manage time, prioritize incoming work, and maintain a professional demeanor in all customer and internal interactions.