Parking Supervisor Job at Legends Global (Ontario)

Job Description

Responsible for overseeing the safety and security of Toyota-Arena, Ontario Convention Centers (OCC) and ONT Field patrons, employees, and assets. Parking Supervisor will assist guests of facilities with directions, information and guidance in a friendly, helpful and efficient manner, while fulfilling the specific event requirements as determined by the Parking Manager, Sr. Parking Manager and the Director Security.

Job Responsibility

Greet and welcome guests in a friendly and courteous manner
Training employees
planning, assigning, and directing work
addressing complaints and resolving problems
Answer questions regarding parking procedures and lot regulations
Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event‑related situations
Maintain daily logs of parking activity, including occupancy and incidents
Supervises staff assigned to shift and ensures employees on shift are provided breaks and/or meals breaks
Conducts shift briefings with staff providing necessary information
Reviews department checklist and accounts for all equipment
Notifies Manager of necessary employee counseling
Interacts with the public and all levels of management and fellow employees
Monitor employee compliance of facility rules, regulation policies and procedures, and safety requirements
Set-up and replace before and after each Event
Perform other job-related duties as required

Requirements

Supervised teams of 10–30 employees
Previous supervisory or leadership experience is highly preferred
Deal diplomatically with the public and fellow employees
Knowledge of traffic control and organization
Radio skills
Ability to greet guests in a friendly manner and be professional at all times
Ability to stay calm under pressure
Being able to stand for prolonged periods of time
Ability to work with minimal supervision
Strong Customer Service skills
Good organization skills
Ability to effectively supervise staff
Good written, verbal and interpersonal skills required
ability to interact with all levels of staff including management
Ability to work irregular hours including, night shifts, weekends and holidays
Professional presentation, appearance and work ethic
Tasks are performed with moderate supervision without assistance for 40% of the workday
pushing and pulling doors open, lifting, stooping, bending and lifting at least 30 lbs
Walking for long distances for more than 50% of workday
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
Must be able to pass background

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Parking Supervisor

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