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This role focuses on reviewing and responding to challenges and representations against Penalty Charge Notices (PCNs), ensuring decisions are made in line with current legislation and local authority policy.
Job Responsibility:
Investigate and determine challenges and formal representations against PCNs at all stages
Review evidence including CEO notes, audit trails, photographs and location maps
Make informed decisions to uphold or cancel PCNs in line with legislation and council policy
Prepare and issue statutory correspondence and legal notices within agreed timescales
Respond to written correspondence, emails and queries from motorists, MPs and councillors
Liaise with Enforcement Agents regarding debt recovery cases, payment plans and vulnerabilities
Maintain accurate records on parking enforcement systems and document management systems
Provide clear, professional explanations of decisions to support compliance
Requirements:
Proven experience working in a Parking Enforcement / PCN Processing environment
Strong working knowledge of Traffic Management Act 2004, PCN challenge and appeals process
Understanding of contravention codes, signage and road markings
Experience using parking enforcement IT systems and MS Office
Ability to interpret legislation, exercise discretion and justify decisions clearly
Excellent written communication skills, including drafting non-standard responses
Ability to work independently to targets in a high-volume environment