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Parent Experience Assistant

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360 Resourcing Solutions

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.80 - 13.00 GBP / Hour
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Job Description:

Passionate about early years and ready to make an impact behind the scenes? Join our dedicated team and help shape the future! Ready to make an impact beyond our nurseries? Join our team and help shape the future of early years care and education from the heart of our organisation. If you're driven, collaborative, and passionate about making a real difference - apply today.

Job Responsibility:

  • Deliver an exceptional service experience for children and families, ensuring high levels of parent satisfaction
  • Manage the full enquiry and enrolment journey for new families, from initial contact through tours and sign-up, consistently exceeding conversion targets
  • Respond promptly and professionally to parent enquiries via phone, email, online platforms, social media, and third-party review sites
  • Provide accurate, up-to-date information to parents, proactively following up when answers are not immediately available
  • Handle parent feedback and complaints effectively, working closely with the Parent Experience Manager and Quality Manager to achieve positive outcomes
  • Accurately record all parent interactions, maintaining up-to-date, confidential, and compliant records at all times
  • Support nursery managers with annual occupancy forecasting to help maintain healthy and sustainable nursery occupancy levels
  • Collaborate with the Parent Experience Manager to uphold best practice and drive continuous improvement in parent services
  • Participate in parent and consumer research initiatives, including surveys, to inform service enhancements
  • Build strong, trusting relationships with parents and colleagues, and work with the Brand Manager to ensure consistent and accurate communication across all channels

Requirements:

  • Car driver is essential
  • Right to work in the United Kingdom
  • Completion of a “Keeping Children Safe” Form
  • A DBS
  • At least 2 satisfactory employment references
  • Some roles may also require a 5-year employment history
What we offer:
  • Guaranteed time off between Christmas and New Year
  • 30% off childcare at Cherubs Nurseries
  • Long-service awards for 5+ years service
  • Annual “Me Day” after 1 year’s service
  • Electric Car Scheme (for those eligible)
  • Free healthy lunch, made by our Nursery Chef
  • Committed to taking people where they want to go - from personalised professional development pathways to continuous internal training

Additional Information:

Job Posted:
January 08, 2026

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