Parent Experience Assistant Job at 360 Resourcing Solutions

Job Description

Passionate about early years and ready to make an impact behind the scenes? Join our dedicated team and help shape the future! Ready to make an impact beyond our nurseries? Join our team and help shape the future of early years care and education from the heart of our organisation. If you're driven, collaborative, and passionate about making a real difference - apply today.

Job Responsibility

Deliver an exceptional service experience for children and families, ensuring high levels of parent satisfaction
Manage the full enquiry and enrolment journey for new families, from initial contact through tours and sign-up, consistently exceeding conversion targets
Respond promptly and professionally to parent enquiries via phone, email, online platforms, social media, and third-party review sites
Provide accurate, up-to-date information to parents, proactively following up when answers are not immediately available
Handle parent feedback and complaints effectively, working closely with the Parent Experience Manager and Quality Manager to achieve positive outcomes
Accurately record all parent interactions, maintaining up-to-date, confidential, and compliant records at all times
Support nursery managers with annual occupancy forecasting to help maintain healthy and sustainable nursery occupancy levels
Collaborate with the Parent Experience Manager to uphold best practice and drive continuous improvement in parent services
Participate in parent and consumer research initiatives, including surveys, to inform service enhancements
Build strong, trusting relationships with parents and colleagues, and work with the Brand Manager to ensure consistent and accurate communication across all channels

Requirements

Car driver is essential
Right to work in the United Kingdom
Completion of a “Keeping Children Safe” Form
A DBS
At least 2 satisfactory employment references
Some roles may also require a 5-year employment history

What we offer

Guaranteed time off between Christmas and New Year
30% off childcare at Cherubs Nurseries
Long-service awards for 5+ years service
Annual “Me Day” after 1 year’s service
Electric Car Scheme (for those eligible)
Free healthy lunch, made by our Nursery Chef
Committed to taking people where they want to go - from personalised professional development pathways to continuous internal training

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Parent Experience Assistant

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