Parent-carers Project Worker

• Direct Support: Offering information and advice, through the facilitation and delivery of workshops/support groups and other similar activities and events
• Collaborative Planning: Working together with colleagues, carers, and volunteers to design and deliver a wide range of meaningful, inclusive activities that reflect the strengths, interests and goals of those we support
• Asset-Based Approaches: Identifying and celebrating the strengths of individuals and communities, from across Sandwell’s rich cultural diversity
• Information & Guidance: Providing clear, relevant advice and signposting to help Parent-Carers navigate services, understand their rights, and access support
• Promotion & Outreach: Helping to raise awareness of Sandwell Carers within local communities and through professional networks, including statutory and voluntary agencies
• Volunteer Engagement: Supporting and working alongside volunteers to enhance the reach and impact of the service
• Monitoring & Safeguarding: Ensuring person-centered approaches are at the heart of your work as well as Safeguarding, GDPR, and all other Midland Mencap’s policies
• Reflective Practice: Taking part in regular team reviews of activities to learn, improve, and evolve our offer
• Flexible Working: Contributing to a rota system that supports the needs of Parent-Carers, while maintaining a balanced and structured workload. This will include time spent in the office and local communities across Sandwell

• Ability to follow set administrative procedures
• Good written and spoken communication skills
• Ability to use Microsoft 365 Apps like Outlook, Word, XL, PowerPoint, OneDrive, SharePoint, & Teams
• Ability to use IT Case Management Systems
• Understanding and awareness of working with people from a range of cultural and community backgrounds
• Ability to plan and prioritise workload effectively
• Confidence in attending, contributing to, and facilitating meetings and group discussions
• Able to work respectfully with people across local communities and various public services
• Maintains discretion, integrity, and confidentiality at all times
• Works well both independently and as part of a team
• Comfortable working in dynamic and changing environments
• Knowledge and understanding of the challenges faced by disabled people and their family/unpaid carers
• Commitment to safeguarding and promoting the welfare of vulnerable individuals
• Understanding of (or a commitment to learn) co-production, person-cantered and strength-based approaches
• Experience in community engagement or outreach
• Confidence in engaging with people from diverse communities, faiths, and cultural backgrounds
• Ability to communicate diplomatically and sensitively with individuals, families, and professionals from other agencies
• A reliable and responsible team player, able to work collaboratively with both internal colleagues and external partners to achieve shared outcomes
• A drive to continuously improve performance and service quality
• The ability to deliver support which meets the needs of individuals from diverse communities
• Commitment to upholding Midland Mencap’s values, including its Vision, Mission, and Three Core Offers
• Passionate about equality and inclusion
• Able to provide accurate and consistent information to support service delivery and management decisions
• Able to plan, organise, and manage activities using appropriate tools/resources
• Skilled in facilitating group sessions, workshops, or peer support forums
• Flexible and responsive to changing needs
• Confident working independently and using initiative
• Able to recognise personal and professional boundaries
• Willing to take responsibility for meeting service user needs, demonstrating flexibility, pride in work, and ability to meet deadlines—even under pressure
• Inclusive and respectful of others’ backgrounds and experiences
• Hold an enhanced Disclosure and Barring Service (DBS) clearance
• Be available to work occasionally in the evenings and weekends
• Travel across the borough of Sandwell is essential
• access to a car and full UK driving license is essential

• Experience working in a social care, health, or education setting
• Lived experience as a parent-care of a disabled child, or other type of unpaid carers role
• Knowledge of local services, organisations, and networks in Sandwell
• Fluency in a second spoken language

Comprehensive training