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Join us as a Paraplanner (12 months fixed term contract) and become a key part of our Wealth Planning team, helping deliver remarkable financial planning advice to PBWM clients. In this role, you’ll act as the first point of contact for Wealth Planners, providing technical expertise, managing complex queries, and fostering an inclusive, collaborative culture. You’ll prepare professional, compliant suitability reports, produce meeting packs, and handle all associated technical and administrative tasks with precision. You’ll work closely with internal stakeholders, operations teams, and third-party providers to ensure seamless delivery and timely resolution of issues. Accuracy and attention to detail are essential, as you’ll maintain client records across all systems and take ownership of tasks from start to finish. With a good commercial mindset, you’ll partner with Wealth Planners to help achieve business targets while keeping client needs at the heart of everything you do. This is a fast-paced, high-pressure environment where balancing quality and quantity is key.
Job Responsibility:
Act as the first point of contact for Wealth Planners, providing technical expertise, managing complex queries
Prepare professional, compliant suitability reports, produce meeting packs, and handle all associated technical and administrative tasks
Work closely with internal stakeholders, operations teams, and third-party providers to ensure seamless delivery and timely resolution of issues
Maintain client records across all systems and take ownership of tasks from start to finish
Partner with Wealth Planners to help achieve business targets while keeping client needs at the heart of everything you do
Contribute to team development by supporting new joiners, sharing knowledge, and promoting an inclusive, collaborative workplace
Provide customer support and resolution of client inquiries and issues through various channels
Support clients with everyday banking tasks such as deposits, withdrawals, transfers, bill payments, as well as updating personal information
Provide support to clients with products and services, such as online banking, mobile app functionalities
Guide new customers through account opening procedures, explanation of account terms and conditions
Manage and maintain client relations by resolving various customer concerns and inquiries
Maintain confidentiality and security of client data by following strict data security protocols
Provide timely updates on changes in banking policies, fees, and product offerings
Educate clients about financial concepts, budgeting, and responsible banking practices
Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
Take responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Maintain and continually build an understanding of how own sub-function integrates with function
Make evaluative judgements based on the analysis of factual information
Resolve problems by identifying and selecting solutions through the application of acquired technical experience
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function
Requirements:
Technical knowledge – Awareness of financial planning principles, compliance requirements, and technical processes
Relationship building and communication skills – Ability to collaborate effectively with Wealth Planners, stakeholders, and clients
Decision making and problem solving – Awareness of how to identify issues, remove blockers, and progress cases efficiently
Coaching and mentoring – Supporting new joiners and contributing to team development
Stakeholder management – Awareness of how to manage expectations and maintain good working relationships across teams
Product knowledge – Understanding of financial products and tools used in wealth planning
Nice to have:
CII Level 4 Diploma in Regulated Financial Planning, or working towards this qualification (CII Advanced Diploma in Financial Planning is highly desirable)
Previous experience in financial planning or a related field
What we offer:
Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Opportunity to embrace mobility and explore every part of operations