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Paralegal - Interventions

United Kingdom, Wigan · Job Posted January 05, 2026
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Job Description

We are looking for approximately 3 full time Paralegals to join our expanding Interventions Team. Our Interventions Team holds national contracts to deliver Intervention Services for the three major legal regulators in England and Wales: Solicitors Regulation Authority (SRA), Council for Licensed Conveyancers (CLC), Bar Standards Board (BSB). These regulators intervene into law firms or individual practitioners where statutory grounds exist, and when they do, Stephensons is appointed to act as the Intervention Agent. As a Paralegal in the team, you will support and assist with all stages of the intervention process. This is an exceptionally unique area of practice where no two days are the same. You will gain experience across multiple areas of law including conveyancing, crime, family, PI, wills and probate, commercial matters and more. You will be central to the smooth running of the intervention process and play an important role in safeguarding client interests.

Job Responsibility

  • Attending the premises of intervened firms
  • Evaluating and categorising practice papers, accounting records and client files
  • Taking possession of client data and securing sensitive information
  • Identifying urgent matters and dealing with immediate enquiries
  • Assisting managers and supervisors in sorting, selecting and marking files
  • Attending Day One interventions across the UK, sometimes at short notice
  • Reviewing client files for evidence of misconduct or costs that may be due
  • Responding to queries from clients, new solicitors, suppliers and third parties
  • Recording all interactions and actions in detail on our case management systems
  • Monitoring live files and flagging urgent issues
  • Confirming client identity and authority for file transfer requests
  • Repatriating files to clients or their chosen solicitors
  • Identifying clients or businesses who may be entitled to outstanding funds
  • Maintaining strict confidentiality at all times
  • Accurate time recording
  • Assisting with general accounts work and financial queries
  • Preparing relevant data for regulator meetings
  • Working flexibly across office and home settings, depending on departmental needs

Requirements

  • Experience dealing with customers/clients
  • Comfortable handling high volumes of phone calls
  • Experience working in a busy environment
  • Strong written and verbal communication skills
  • Good IT skills including Excel
  • Adaptability, flexibility and strong organisational skills
  • Professional telephone manner
  • Excellent client‑care skills
  • Discretion and confidentiality
  • Accuracy and attention to detail, even with frequent interruptions
  • Team‑focused and able to work collaboratively

Nice to have

  • Experience working at paralegal level in a law firm
  • Degree‑level education, ideally with a legal focus
  • Knowledge of SRA intervention processes
  • Understanding of solicitors’ accounts rules
  • Familiarity with client care and complaints procedures
  • Basic understanding of wills and deeds
  • Valid UK driving licence

What we offer

  • Well-being package inc (financial, physical, mental and dietary heath support)
  • Free parking
  • Salary sacrifice pension scheme
  • Life Assurance
  • Competitive salary and holiday entitlement
  • Holiday sale & purchase scheme
  • Season ticket & travel support
  • Payroll giving scheme
  • Social events & clubs
  • Internal referral scheme
  • Retail vouchers/cashback schemes
  • Early monthly pay scheme
  • Free eye tests
  • Cycle to work scheme

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