Panel Administrator Job at Kantar (Riyadh)

Job Description

The role of a Panel Management Executive is vital in both recruiting and retaining Panelists for the long term. They are responsible for meeting the target quota set by the Project and Field Manager during the recruitment process. Ensuring the ongoing engagement of Panelists and encouraging regular scanning of their shopping trips are among their primary duties. Additionally, they must be readily available to address any concerns or issues that Panelists may encounter along the way.

Job Responsibility

Sourcing and recruiting potential Panelists based on the specific target criteria
Making Field visits on Field to Panelists Households to onboard and train the Panelists
Gathering demographic data as per the provided script and finalizing the recruitment process. This may involve visiting Panelist households at their convenience to ensure accurate information
Introducing Panelists to the purpose and significance of their participation, aiming to spark their interest and willingness to join the Panel
Assisting Panelists in troubleshooting by demonstrating the functionalities of the PanelSmart App. Additionally, directing them to the company website for further information about the organization
Providing thorough guidance on how to scan products and effectively share the collected data
They are excellent listeners, engaging regularly with Panelists, showing empathy, and working proactively to resolve issues
They have a strong understanding of the PanelSmart App (or equivalent tools), enabling them to guide Panelists through the platform and troubleshoot technical problems efficiently
They handle inbound and outbound calls, providing accurate and helpful responses to all questions or concerns
They clearly communicate company services, processes, and policies, ensuring Panelists understand the benefits and opportunities available to them
They regularly review Panelist data using GPM (Global Panel Management), provide updates when necessary, and ensure information is always accurate
They may conduct occasional household visits to offer training on new software, links, or platform updates, and to reinforce the importance of the Panelists’ contribution
They monitor engagement quality, checking receipt submissions and providing feedback to correct scanning mistakes or inconsistencies
They help motivate Panelists to participate consistently in activities such as PanelSmart quizzes, LinkQ studies, and monthly incentive programs
They provide re‑training whenever needed, ensuring Panelists remain confident and engaged in all required processes
They collaborate closely with Senior Panel Management Executives to improve recruitment efforts and enhance overall engagement
They keep accurate records of all interactions and update information in GPM systematically to maintain an organized and reliable database

Requirements

Applicants must have at least high school diploma or equivalent
Demonstrating effective communication, both written and verbal
Exhibiting adeptness in active listening, ensuring a thorough understanding of customers' needs
Displaying exceptional interpersonal abilities and the capacity to build a strong rapport with customers
Maintaining a patient and empathetic attitude, providing reassurance and understanding to customers
Possessing strong time management and organizational skills, optimizing efficiency in handling tasks
Being adaptable and flexible, effectively navigating dynamic work environments
Thriving in fast-paced settings, managing high-pressure situations with composure
Demonstrating computer literacy, proficiently using various software and applications
Proficiency in Arabic and English (spoken and written)

Nice to have

This is an entry‑level role, and previous experience is not mandatory
However, experience in recruitment, customer engagement, or panel management is considered an advantage and may indicate strong transferable skills
Having the ability to speak multiple languages, particularly those commonly used by callers
Possessing expertise in phone and software skills, being familiar with GPM, PanelSmart App, Nippo, and Zoiper
Exhibiting an in-depth knowledge of the company's products and/or services

What we offer

Remote work arrangement, complemented by occasional on‑site/field visits
A dynamic and collaborative work environment
Opportunities to work on impactful, multi-market research projects
Ongoing learning and development support
A chance to be part of a growing and innovative research operations team

Kantar - All Job Offers

Select Country

Panel Administrator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Panel Administrator

School Administrator and Finance Support

Finance Operations Administrator

Talent Acquisition Specialist - Maternity Cover

Community Practitioner

Recruiting Coordinator

Technical Assistant

Consultant - Front-end Developer of the Diya.Engine Platform

Network Specialist 1

Our AI answers in your language