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ACE Hardware Logo ACE Hardware · -

Paint Department Manager

United States, Ontario Employment contract · Job Posted May 28, 2026
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Job Description

The primary responsibilities of our Paint Department Manager positions are to maintain outstanding customer service, uphold our Mission and Core Values, help create the best paint department experience possible, generate sales, merchandise product, and support the store management team. Paint Department Managers are tasked with additional and specialized duties that include giving color and paint product selection advice, receiving product, overseeing the paint department, and otherwise extending our customer-first philosophy to be the most helpful hardware stores possible.

Job Responsibility

  • Maintain the paint counter and aisles on a daily basis
  • Offer color matching expertise and paint product selection advice
  • Ensure that the paint department is performing to the expectations of the Store Manager
  • Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
  • Promote and assistant in paint department hands on workshops and experiences
  • Maintain awareness of all promotions and advertisements
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Assist in the training and development of peers
  • Uphold merchandising and store cleanliness standards
  • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
  • Aware of and able to respond to safety issues
  • Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders
  • Solicit customers to open an Ace Rewards card
  • Answer customers' questions and provide information on procedures and policies

Requirements

  • Experience: Min 3 years paint store experience preferred
  • Color matching
  • Sales and marketing experience with retail programs
  • Establishing relationships and working with customers
  • Buying experience a plus
  • Knowledge of retail computer systems, MS Word and Excel a plus
  • A commitment to service excellence and customer satisfaction
  • Solid team player with excellent interpersonal skills
  • Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
  • Ability and willingness to work flexible hours including evenings, weekends and holidays
  • Ability to stand for an extended period of time
  • Move and handle boxes of merchandise and fixtures throughout the store
  • Must be able to lift 65 pounds frequently to load and unload customer orders

Nice to have

  • Color matching
  • Sales and marketing experience with retail programs
  • Buying experience a plus
  • Knowledge of retail computer systems, MS Word and Excel a plus
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