PACS Engineer Job at Wellstar Health System (Augusta)

Job Description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Responsibility

Design, implement, and optimize scalable PACS architectures that integrate with enterprise IT environments, including cloud-based and hybrid solutions
Ensure the PACS infrastructure is designed for high availability and fault tolerance to support hospital operations 24/7
Facilitate seamless integration with EHR, RIS, AI-driven diagnostic tools, and reporting systems using standardized protocols such as HL7 and DICOM
Enhance clinician workflows by designing user-centric PACS solutions that reduce inefficiencies and minimize image retrieval and load times
Develop strategies for load balancing, caching, and indexing to improve image retrieval speed and system responsiveness
Maintain in-depth knowledge of all applications and infrastructure supporting medical imaging, including networks, firewalls, and backend systems
Manage the lifecycle of PACS applications, ensuring efficient operation, preemptively resolving issues, and maintaining availability to support clinical operations
Monitor application performance, troubleshoot issues, and coordinate with technical teams to implement solutions
Ensure compliance with healthcare regulations and organizational policies
Oversee proper functioning of DICOM modalities, image routing, and data storage solutions
Support HL7 messaging for efficient data exchange across systems
Collaborate with IT infrastructure teams, clinical application teams, PACS administrators, and other key stakeholders to maintain a healthy PACS environment
Work closely with application vendors, maintain regular communication, understand their future direction, and communicate Wellstars needs
Works closely with the Manager of IT PACs imaging to ensure alignment and objectives are met
Share technical knowledge with other PACS team members and maintain detailed documentation of applications and configurations
Create and maintain playbooks for service desk use and outage scenarios
Identify and assess risks related to PACS performance, project delivery, and resource allocation
Develop and implement mitigation strategies to ensure PACS continuity
Develop and maintain contingency plans for PACS applications to handle unexpected issues or emergencies
Collaborate with Information Security to ensure all assets in the PACS environment are fully patched and comply with Wellstar security policies
Be curious and enhance your knowledge through technical training as well as soft skills
Develop skills in enhancing usability of technical systems
Stay informed on emerging trends, technologies and best practices in healthcare IT
Contribute to a culture of continuous learning by actively participating in training and development opportunities
Provide tier-2 and 3 technical support to PACS Analyst and IT staff for PACS-related issues
Troubleshoot and resolve hardware, software, and network problems, escalating to vendors when necessary
Perform root cause analysis for system errors and implement corrective actions
Assist in maintaining audit trails and system logs for regulatory reporting and incident investigation
Define and monitor Key Performance Indicators (KPIs) for application performance
Prepare and present regular reports on application usage, performance metrics, to leadership and stakeholders
Utilize data to identify trends, optimize application performance, and drive continuous improvement initiatives
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct

Requirements

Bachelors Information Technology or Bachelors Computer Applications or Bachelors Biomedical Engineering
Advanced, hands-on experience administering, configuring, and supporting Sectra PACS / enterprise imaging
Hands-on experience with PACS solutions, with demonstrated Sectra proficiency
CIIP (Certified Imaging Informatics Professional) within 90 Days Required
PARCA (PACS Administrators Registry and Certification Association) within 90 Days Required

Nice to have

Experience with additional platforms such as GE, Philips, Agfa, or Fujifilm is a plus
Sectra certification or completion of Sectra administrator / engineer training

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PACS Engineer

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