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The Packaging Manager is a key member of the site Operations Leadership Team, responsible for leading a high-performing, multi-skilled team in a fast-paced, regulated manufacturing environment. The role will oversee the day-to-day operations of the Packaging Department to ensure safe, compliant, and efficient production. Accountable for departmental performance, driving operational excellence, and fostering a culture of continuous improvement, collaboration, and accountability.
Job Responsibility:
Lead and coordinate daily packaging operations to meet production schedules, quality standards, and customer requirements in a GMP regulated CDMO environment
Monitor and drive achievement of departmental KPIs, including output, quality, safety, and efficiency targets across multiple packaging lines
Implement agile and lean production practices to continuously improve productivity and reduce waste
Provide clear direction and performance expectations to team members across all shifts, ensuring operational continuity in a multi shift environment
Recruit, onboard, and develop production team members in collaboration with HR and training functions
Promote a positive, inclusive, and high-performing team culture, with a strong focus on engagement, quality, safety, and continuous learning
Deliver regular feedback, coaching, and performance reviews, address performance or conduct issues in line with company policy
Ensure adequate cross-training and succession planning within the team to reduce skill gaps and dependency risks
Manage workforce planning in line with demand fluctuations
Ensure compliance with all internal and external regulatory and quality standards
Ensure strict adherence to GMP, SOPs, and applicable regulatory requirements
Collaborate with Quality Assurance to investigate and resolve deviations, non-conformances, and customer complaints
Support internal and external audits and inspections, ensuring readiness at all times
Drive right-first-time culture through effective training, coaching, and quality metrics awareness
Actively participate in daily tiered communication meetings, planning sessions, and cross-functional forums
Maintain effective working relationships with key departments including Engineering, Warehouse, Quality, Planning, and Procurement
Provide timely updates on production status, risks, and improvement initiatives
Support client-facing activities as required, including walkthroughs or discussions related to batch packaging or deviation investigations
Identify and lead continuous improvement initiatives focused on safety, quality, cost, and delivery
Utilise problem-solving tools and techniques to address root causes and implement sustainable solutions
Support digitalisation and automation initiatives where appropriate
Requirements:
Minimum of 3 years’ supervisory or people management experience in a high-volume manufacturing or packaging environment
Minimum of 5 years’ experience in a primary or secondary packaging environment
Technical certificate, diploma, or degree preferred
candidates with strong equivalent technical experience will also be considered
Experience in a GMP-regulated or pharmaceutical environment essential
Proven ability to lead and motivate cross-functional teams in a dynamic setting
Strong interpersonal, communication, and leadership skills
Proficient in Microsoft Office and experienced in ERP/MRP systems
Flexible, hands-on approach with a strong sense of ownership and accountability
Strong understanding of health, safety, and environmental standards in manufacturing
Nice to have:
Experience in a high-volume CDMO Packaging environment
Exposure to multiple packaging formats (e.g. blister, bottle, sachet, vial labelling) across different client products with varying regulatory and quality requirements
Exposure to client audit activities within a CDMO setting
Lean Six Sigma certification or exposure to lean manufacturing tools
Experience working across multiple shifts or in 24/7 operations
Ability to analyse data and translate insights into actions
Change management experience in transitioning teams or implementing new systems/processes