Packaging Engineer

• Design, create, and test software packages using MSI Package Builder, ensuring compatibility and adherence to organizational standards.
• Utilize SCCM and Intune for software distribution, application deployment, and patch management, optimizing the desktop environment.
• Implement and manage Microsoft Application Virtualization (App-V) for virtualized application delivery, ensuring seamless integration with end-user systems.
• Develop PowerShell scripts to automate and streamline packaging processes, enhancing efficiency and reducing manual efforts.
• Collaborate with application owners, IT teams, and stakeholders to gather requirements and understand software deployment needs.
• Troubleshoot and resolve issues related to application packaging, working closely with support teams and end-users.
• Maintain an updated library of software packages, ensuring compliance with security and compliance standards.
• Stay informed about emerging technologies and trends in application packaging, including MSIX and APPX and evaluate their applicability to improve packaging processes.
• Evaluates, engineers, tests, recommends, and implements secure infrastructures.
• Acts as a resource for system escalation issues.
• Documents platform standards and processes for ongoing operations.
• Gathers business requirements for system design and validates recommended solution for Change Management.
• Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
• Performs root cause analysis on failed components and implements corrective measures.
• Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
• Responsible for following company specific systems engineering standards.
• Executive support technical escalations
• RCA for high severity issue, CRQ Deployments during weekends and holidays.
• On Call Support: shift for all required work and done during weekends.
• Provide Technical Documentation and training to L1 and Service desk.

• Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus
• Possess 5/10 years of relevant professional experience or equivalent combination of education/experience.
• Proven experience as a Packaging Engineer with expertise in MSI Package Builder, SCCM, App-V, PowerShell, and VBScript.
• In-depth knowledge of Windows operating systems and desktop management tools.
• Experience with MSIX packaging and deployment.
• Strong scripting skills, particularly in VBScript, for automation of packaging processes.
• Proficiency in SCCM for software distribution, application deployment, and patch management.
• Familiarity with Microsoft Application Virtualization (App-V) for virtualized application delivery.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, with the ability to collaborate in a team-oriented environment.
• This position requires a valid Canadian Security Clearance.

Official Microsoft Product Certification is a plus