Pace Scheduler

• Schedule and reschedule all outside medical appointments for PACE participants
• Coordinate referrals to additional healthcare providers and services
• Arrange all transportation related to external appointments
• Confirm outside appointments daily to ensure accuracy and readiness
• Order, prepare, and generate required medical records for outside appointments
• Enter daily data related to appointment summaries, special instructions, patient details, jurisdiction updates, and pre/post‑operative notes
• Prepare forms, reports, and departmental documentation in accordance with established policies
• Receive, screen, and coordinate telephone calls from healthcare providers
• Maintain and update provider addresses, phone numbers, and contact details
• Review incoming correspondence and route it to appropriate staff promptly
• Perform a variety of administrative tasks including answering phones, faxing, filing confidential documents, and basic email/Internet use
• Provide coverage and backup support for the Participant Engagement Specialist
• Deliver excellent customer service to all internal and external stakeholders
• Maintain strict confidentiality of participant, employee, and agency information
• Support and uphold the mission and values of Blue Ridge Care

• High School Diploma required
• Three years of medical clinic administrative or medical scheduling experience preferred
• Proficiency in Internet use, email, Microsoft Office, and accurate data entry
• Knowledge of medical and surgical terminology
• Compliance with HIPAA regulations and strong commitment to confidentiality
• Ability to pass a state/federal background check
• Excellent organizational, communication, and interpersonal skills
• Ability to work independently or collaboratively within a team
• Ability to read, write, and communicate effectively in English
• Strong customer service mindset, flexibility, and resourcefulness
• Valid driver's license required
• Proof of automobile insurance meeting minimum reimbursement standards of $100,000/$300,000 personal liability and $100,000 property damage
• Physical strength necessary to perform essential duties
• Occasional travel between facilities, homes, or provider sites
• May require use of a personal vehicle

Associate Degree or certificate program preferred

• Competitive Pay
• PTO & Paid Volunteer Time
• Comprehensive Health Benefits
• Tuition Reimbursement & Scholarships
• Peer Support & Mentorship
• 30% Thrift Shop Discount
• Growth Opportunities