Pacc Customer Success Manager

• Applies skills as a seasoned, experienced technical project management professional with a full understanding of project management frameworks and methods
• Manages projects of diverse scope, size, impact, budget and / or project team size
• Independently performs the full range of responsibilities within the function
• Analyzes problems / issues of diverse scope and determines solutions

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three years of related experience/training
• Ability to coordinate small to medium size projects or events
• Multiple years of experience working with UCSD and UCSDH customers and stakeholders
• Working with Epic Community Connect affiliates and/or experience with Epic and the user provisioning process
• Effective communication and organization skills
• Basic knowledge of project management principles, theories, and concepts
• Ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs
• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives
• Demonstrated capacity to anticipate obstacles and plan for contingencies
• Demonstrated attention to detail
• Demonstrated ability to determine relevance and prioritize tasks
• Demonstrated advanced organization and project management skills
• Demonstrated effective writing skills
• Demonstrated competency in selecting and implementing project management methods and techniques
• Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives
• Knowledge of most aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery
• Proven leadership ability
• Effective problem solving skills
• Demonstrated ability to put forth persuasive arguments
• Effective skill at tracking effort and project progress

Bi-lingual in English and Spanish