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Pabx Operator

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Four Seasons

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication. The ideal candidate will deliver outstanding guest service in line with the standards of a luxury five-star hotel, while maintaining discretion and confidentiality.

Job Responsibility:

  • Operate the hotel’s Private Automatic Branch Exchange (PABX) system effectively to route incoming and outgoing calls
  • Answer all calls promptly, courteously, and professionally in accordance with hotel standards
  • Handle wake-up call requests and ensure timely delivery to guests
  • Relay messages accurately to hotel guests and staff
  • Coordinate with departments to connect internal calls and ensure smooth communication flow
  • Monitor emergency lines and follow hotel emergency procedures when necessary
  • Provide basic hotel information to callers and transfer to appropriate departments
  • Maintain a current knowledge of hotel services, events, and promotions
  • Log all calls, messages, and wake-up calls as required by hotel policy
  • Assist in maintaining updated telephone directories
  • Ensure confidentiality of guest information at all times
  • Perform additional front office or communication-related duties as assigned

Requirements:

  • High school diploma or equivalent
  • Minimum 1 year of experience in a similar role, preferably in a luxury or five-star hotel environment
  • Professional and courteous telephone etiquette
  • Strong listening skills and attention to detail
  • Ability to remain calm and focused in high-pressure situations
  • Familiarity with hotel communication systems (e.g., PABX, Opera, or other PMS)
  • Basic computer proficiency (MS Office, Outlook)
  • High level of personal presentation and grooming
  • Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs
  • Excellent verbal communication skills in English
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia

Nice to have:

  • Additional hospitality or communication training is a plus
  • additional languages are a strong advantage
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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