CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Pabx Operator

Malaysia, Kuala Lumpur · Job Posted January 20, 2026
Apply Position
Job Link Share

Job Description

The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication. The ideal candidate will deliver outstanding guest service in line with the standards of a luxury five-star hotel, while maintaining discretion and confidentiality.

Job Responsibility

  • Operate the hotel’s Private Automatic Branch Exchange (PABX) system effectively to route incoming and outgoing calls
  • Answer all calls promptly, courteously, and professionally in accordance with hotel standards
  • Handle wake-up call requests and ensure timely delivery to guests
  • Relay messages accurately to hotel guests and staff
  • Coordinate with departments to connect internal calls and ensure smooth communication flow
  • Monitor emergency lines and follow hotel emergency procedures when necessary
  • Provide basic hotel information to callers and transfer to appropriate departments
  • Maintain a current knowledge of hotel services, events, and promotions
  • Log all calls, messages, and wake-up calls as required by hotel policy
  • Assist in maintaining updated telephone directories
  • Ensure confidentiality of guest information at all times
  • Perform additional front office or communication-related duties as assigned

Requirements

  • High school diploma or equivalent
  • Minimum 1 year of experience in a similar role, preferably in a luxury or five-star hotel environment
  • Professional and courteous telephone etiquette
  • Strong listening skills and attention to detail
  • Ability to remain calm and focused in high-pressure situations
  • Familiarity with hotel communication systems (e.g., PABX, Opera, or other PMS)
  • Basic computer proficiency (MS Office, Outlook)
  • High level of personal presentation and grooming
  • Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs
  • Excellent verbal communication skills in English
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia

Nice to have

  • Additional hospitality or communication training is a plus
  • additional languages are a strong advantage

What we offer

  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Pabx Operator

8 matching positions

Technology Innovation & Data Manager

The Technology Innovation & Data Manager is responsible for the effective and ef...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
  • Minimum 5 years of IT experience, with at least 2 years in a managerial role, preferably in hospitality
  • Strong knowledge of hotel technology systems, networks, cybersecurity, cloud platforms, and Microsoft 365
  • Experience in IT project management, digital transformation, and data analytics
  • Ability to manage vendors, budgets, and technology-related contracts
  • Strong troubleshooting, problem-solving, and leadership skills
  • Excellent communication and stakeholder management abilities
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia
Job Responsibility
Job Responsibility
  • Maintain harmonious and professional working relationships with all departments and the Home Office
  • Demonstrate strong interpersonal skills and the ability to work effectively with employees at all levels
  • Provide timely and effective technical assistance to hotel guests with varying levels of technology needs
  • Deliver exceptional service and technical support to administrative users in line with the contracted Service Level Agreements (SLAs)
  • Provide direct guest support and ensure high-quality technology services for function rooms, events, and conference operations
  • Ensure availability of critical systems—including PMS, Call Accounting, HSIA, PABX, and POS—24 hours a day
  • Establish and maintain user procedures, training, and hardware familiarization for all systems
  • Provide system administration for servers, including user/group account management, configuration, troubleshooting, and documentation
  • Support server infrastructure through performance monitoring, OS upgrades, and issue resolution
  • Ensure effective support for property-wide systems such as Back Office, Sales & Catering, and Human Resources applications
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Fulltime
Read More
Arrow Right

Technology Innovation & Data Manager

The Technology Innovation & Data Manager is responsible for the effective and ef...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
  • Minimum 5 years of IT experience, with at least 2 years in a managerial role, preferably in hospitality
  • Strong knowledge of hotel technology systems, networks, cybersecurity, cloud platforms, and Microsoft 365
  • Experience in IT project management, digital transformation, and data analytics
  • Ability to manage vendors, budgets, and technology-related contracts
  • Strong troubleshooting, problem-solving, and leadership skills
  • Excellent communication and stakeholder management abilities
  • Professional certifications (ITIL, PMP, Cisco, Microsoft, AWS, Azure, etc.) are an advantage
  • Experience in luxury hospitality or international hotel brands is preferred
  • Excellent reading, writing, and oral proficiency in English language
Job Responsibility
Job Responsibility
  • Maintain harmonious and professional working relationships with all departments and the Home Office
  • Demonstrate strong interpersonal skills and the ability to work effectively with employees at all levels
  • Provide timely and effective technical assistance to hotel guests with varying levels of technology needs
  • Deliver exceptional service and technical support to administrative users in line with the contracted Service Level Agreements (SLAs)
  • Provide direct guest support and ensure high-quality technology services for function rooms, events, and conference operations
  • Ensure availability of critical systems—including PMS, Call Accounting, HSIA, PABX, and POS—24 hours a day
  • Establish and maintain user procedures, training, and hardware familiarization for all systems
  • Provide system administration for servers, including user/group account management, configuration, troubleshooting, and documentation
  • Support server infrastructure through performance monitoring, OS upgrades, and issue resolution
  • Ensure effective support for property-wide systems such as Back Office, Sales & Catering, and Human Resources applications
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Fulltime
Read More
Arrow Right
New

Senior Spec Core Network Project & Design

Responsible for Core Network functions, including Planning and Design, Deploymen...
Location
Location
Congo, the Democratic Republic of the , Kinshasa
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in IT or Engineering related fields
  • 8 years or more experience in Telecom environment
  • Proven sound practical GSM EWSD SSS Network database experience is a prerequisite
  • Excellent knowledge and practical experience of IP networking and 3GPP packet core systems
  • Thoroughly understand mobile core data network architectures (MME / SGSN / SGW, GGSN / PGW, PCC, PCRF, OCS, …) and IPv4 / IPv6 technologies and understand their implementation within our core network
  • Detailed knowledge of at least 3 of the following protocols including TCP/IP, PPP, IPSec, OSPF, BGP, GTP, CAP, RADIUS, RANAP, DIAMETER, DNS, QoS
  • LTE, UMTS and GSM/GPRS Call flows
  • Network topology & various interfaces
  • Protocol testing of UMTS/LTE
  • Understanding of call processes between End-to-End system testing
Job Responsibility
Job Responsibility
  • Responsible for Core Network functions, including Planning and Design, Deployment, Operations, Quality and Services: PS, IMS, PCRF, CSDB and NTP
  • Responsible for National and International Roaming
  • Core Network Budget planning and execution, Vendors and Projects Management
  • Core Network PO applicant
  • Manage Vodacom Packet Core, PCRF, IMS, CSDB and NTP Nodes
  • Design technical solutions that meet the needs of the projects, while maintaining the operability of these platforms
  • Document each topic and transfer knowledge to the operation and support teams
  • Collaborate on these platforms support
  • Provide 3rd line support to Vodacom Operations for problems that arise with the 3GPP packet core
  • Core Network Budget preparation, planning and execution as per the Board Approval
  • Fulltime
Read More
Arrow Right
New

Front Office Manager

The Front Office Manager is responsible for overseeing all front office operatio...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Minimum of 2 years of experience as a Front Office or Assistant Front Office Manager or an equivalent leadership role within Front Office Operations in a luxury hotel or upscale hospitality environment
  • Excellent personal presentation and interpersonal skills
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia
Job Responsibility
Job Responsibility
  • Lead and collaborate on the entire guest journey from arrival to departure, ensuring every interaction reflects Four Seasons standards of warmth, precision and personalised care
  • Maintain a visible presence in the lobby during peak periods, personally engaging with all guests and coordinating pre-arrival planning and special requests
  • Monitor guest satisfaction through surveys and feedback platforms, review glitches daily and take ownership of service recovery with empathy and timely resolution
  • Implement preventive measures to reduce recurring issues and convert insights into continuous improvement actions
  • Recruit, train and mentor team members, fostering a positive culture built on the Four Seasons Golden Rule
  • Conduct performance evaluations, provide coaching and development plans, and maintain succession strength
  • Promote team member wellbeing through fair scheduling, recognition and open communication
  • Manage labour planning, including day-to-day scheduling, annual leave planning and overtime control
  • Monitor labour productivity and costs, ensuring compliance with policies and alignment with business needs and budget targets
  • Oversee daily Front Office operations, including room assignments, billing accuracy, cashier balancing, credit compliance and direct billing processes
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Fulltime
Read More
Arrow Right

Director of Technology Innovation & Data

Four Seasons Hotel New York is seeking a Director of TID with a passion for exce...
Location
Location
United States of America , New York
Salary
Salary:
125000.00 - 135000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have strong interpersonal skills and be able to relate to all levels of management
  • Must be able to assist hotel guests with technical requirements and issues
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
  • Establish and maintain user procedures and hardware familiarization for all systems
  • Establish and maintain system security procedures consistent with control requirements and corporate policy
  • Maintain accurate records of system files
  • software and hardware issues and service requirements
  • Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application
  • Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc)
Job Responsibility
Job Responsibility
  • Maintain harmonious and professional relationship with all departments and Home Office
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Actively participate in monthly Senior Director of TID conference calls and share ideas and best practices
What we offer
What we offer
  • Competitive Salary
  • Competitive Medical and Dental Packages
  • Excellent Training and Development Opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • TransitChek- Pre-tax Commuter Program
  • 401k Retirement
  • Gym and Parking Discounts, and MORE
  • Fulltime
Read More
Arrow Right

Director of Technology Innovation & Data

Location
Location
Saint Kitts and Nevis , Charlestown
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have strong interpersonal skills and be able to relate to all levels of management
  • Must be able to assist hotel guests with technical requirements and issues
  • Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
  • Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable
  • Good knowledge and support for Desktop OS and applications
Job Responsibility
Job Responsibility
  • Maintain harmonious and professional relationship with all departments and Home Office
  • Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Actively participate in monthly Senior Director of TID conference calls and share ideas and best practices
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
  • Establish and maintain user procedures and hardware familiarization for all systems
  • Establish and maintain system security procedures consistent with control requirements and corporate policy
  • Maintain accurate records of system files
  • software and hardware issues and service requirements
  • Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application
  • Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc)
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Assistant Manager - Information Technology

The Assistant Manager of Information Technology is an essential member of the In...
Location
Location
United States of America , Chicago
Salary
Salary:
70000.00 - 80000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Candidate must be fluent in English, both verbal and written
  • Knowledge and ability to operate various electronic systems
  • Service Passion for Luxury Hospitality
  • Requires attention to detail and problem solving skills
  • Preferred Work experience for 2+ years in a relevant IT role preferred
  • Educational degree in a related IT program preferred
  • Role requires flexibility to be on-call during evening and weekends at times
  • Candidates must have valid work authorization for the U.S.
Job Responsibility
Job Responsibility
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
  • Establish and maintain user procedures and hardware familiarization for all systems
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
  • Assist in the co-ordination of new acquisitions and major projects as required
  • Participate in property-level, corporate-initiated technology implementations
  • Good knowledge and support for Desktop OS and applications including patches
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Director of Information Technology

Director of Information Technology at Four Seasons Casablanca. Full time positio...
Location
Location
Morocco , Casablanca
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have strong interpersonal skills and be able to relate to all levels of management
  • Must be able to assist hotel guests with technical requirements and issues
  • Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred
  • During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time
  • During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
  • Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable
  • Good knowledge and support for Desktop OS and applications
Job Responsibility
Job Responsibility
  • Maintain harmonious and professional relationship with all departments and Home Office
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Actively participate in quarterly Regional Systems meetings and shared ideas and best practices
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
  • Establish and maintain user procedures and hardware familiarization for all systems
  • Establish and maintain system security procedures consistent with control requirements and corporate policy
  • Maintain accurate records of system files
  • software and hardware issues and service requirements
  • Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application
  • Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc)
  • Fulltime
Read More
Arrow Right