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As part of the People Services team, you will play a key role in delivering end to end People Services for co workers, line managers and P&C partners supporting Australia. Your work ensures that personal data is handled with care, accuracy and confidentiality – from employment contracts and employee changes to payroll related records and reporting. You will also collaborate closely with colleagues across HR and GBO, contributing to reliable operations and a positive co worker experience.
Job Responsibility:
Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs
Provide support to local P&C units in all Personnel Administration and Payroll related topics
Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction
Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements
Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures
Produce corresponding documents according to service level agreements
Accept and perform additional tasks delegated by team leader
Requirements:
Minimum 4+ years of experience as a People Services professional
Solid foundation in HR or personnel administration
Good understanding of payroll, taxation and legal aspects related to People Services
Comfortable working with HR systems and tools (such as Success Factors, ServiceNow or similar)
Uses Microsoft Office confidently
Problem solving mindset
Australia HR operations process experience is mandatory
Strong knowledge of Success Factors, Service Now or equivalent applications