P2P Service Delivery Lead

• Provide end-to-end oversight of Purchase-to-Pay (P2P) services across Europe delivered by BPO and help hubs
• Drive delivery and performance of P2P services across European organisations, ensuring targets are met
• Own day-to-day BPO and internal operations, define/embed and monitor Lead & Lag KPIs and SLAs, and implement action plans for red KPIs through to closure
• Act as escalation point for invoice/payment issues and escalate through GFS governance where required
• Partner with Europe Finance, P2P SMEs and vendors to resolve P2P issues and improve process performance
• Work with the P2P GPO to implement and embed global process and tool improvements
• Ensure consistent adoption of standard practices, GSK policies, tools and processes across the region
• Maintain robust BCP, risk management, internal controls and regulatory compliance for BPO-performed activities
• Manage admin and access tasks (role/access approvals for BPO teams, payment approvals) and prepare/present Finance Board materials for assigned markets, driving follow-up actions to closure
• Lead people and process performance: coach and develop the team, cascade strategy and vision, control daily workload, and participate in global projects

• University Degree in Finance, Accounting, Business or related fields
• 5+ years of experience in P2P area
• At least 3 years of management or supervisory experience in a matrix organization
• Experience of working in a control / SOX environment
• Previous experience in managing offshore service Team desired
• Hands-on experience working with SAP
• Advanced Excel skills
• Ability to identify and resolve problems proactively and collaboratively
• Excellent communication skills and ability to interact with and influence stakeholders
• Fluency in English

Experience working with reporting/data mining tools e.g. SAP, Power BI, Celonis, Tableau is a plus

• Competitive base salary
• Annual bonus based on company performance
• Flexible working options available for most roles
• Learning and career development
• Access to healthcare & wellbeing programmes
• Employee recognition programmes
• Non-wage benefits (medical care, life insurance, pension scheme, sports card, recreation allowance, social fund, preventive healthcare services)
• Hybrid working model ( 2/3 days per week in the office)
• Career at one of the leading global healthcare companies
• Supportive & friendly working environment
• Corporate culture, based on being Ambitious for patients, Accountable for Impact and Doing the right thing