P-expert account care

This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a customer service environment. It involves identifying root causes of customer concerns, offering appropriate service enhancements, and managing collections activities when necessary. The role requires demonstrated competency to meet position goals with standard supervision while maintaining professional communication and process knowledge. Success is measured by timely resolution, customer loyalty development, adherence to quality standards, and effective account management. The work impacts organizational performance by fostering customer retention and ensuring accurate account handling for improved service delivery.