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P&C Services Team Leader

https://www.ikea.com Logo

IKEA

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Location:
Poland, Poznań

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

As a P&C Services Team Leader, you will support the P&C Services Delivery Manager in building up and leading the competent PA and PY teams of Ingka Business Service Center. You will be working in a vibrant and changing environment, ensuring efficient and qualitative PA/PY services delivery in compliance with global procedures and local legal requirements. This role includes problem-solving, recruitment, coaching, project participation, and maintaining IKEA values.

Job Responsibility:

  • ensure efficient and qualitative PA/PY services delivery in line with the global procedures and local legal requirements
  • support all co-workers in PA/PY related topics
  • supervise monthly payroll and year-end activities
  • support solving problems and independently resolve first level escalations
  • follow-up on the status of outstanding issues
  • recruit competent new co-workers that will fit to the team with the required PA/PY profiles
  • take an active role in coaching and developing PA/PY staff knowledge, skills and competence
  • be responsible for coordination of trainings, keeping high level of motivation and other activities related with team leading
  • closely cooperate with POT Project Manager to secure migration plan for transferring services from new GBO Country (Canada) to GBO
  • actively participate & coordinate in relevant project deliverables
  • ensure that knowledge is effectively acquired and documented by the GBO P&C CA Team during Knowledge Transfer and Work Shadowing from New GBO Country (Canada)
  • be a part of a work environment where the IKEA culture is a strong and living reality

Requirements:

  • you have passion for working with people and you successfully lead them by example
  • you have strong knowledge of HR/Payroll environment (with min. 3 years of experience)
  • fluent communication in English is your strong point, and you are eager to use it while cooperating with various partners all over the world
  • you have a service oriented and customer focused background, a strong drive and the ability to take decisions and delegate
  • you bring a true passion for people and enjoy working in a vibrant and changing environment
  • you are passionate and experienced in managing transitions and driving change initiatives
  • you have understanding and passion for IKEA values and want to share it with your team

Nice to have:

French language skills

What we offer:
  • remote/hybrid working model
  • fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
  • free underground parking with electric charger and bicycle parking
  • stable employment (employment contract)
  • flexible terms of employment (depending on the team – full-time and part-time)
  • flexible working hours (we start work between 7 and 10 a.m.)
  • annual appreciation bonus dependent on performance in the relevant fiscal year
  • homework allowance
  • cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
  • Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
  • private medical care for IKEA employees and their families
  • well-being support – Edenred pre-paid lunch card, Employee Support Program – support in difficult life situations
  • personal accident insurance and pension plan
  • jubilee awards, gifts, and special events
  • additional 4-week paternity leave
  • co financing of language courses

Additional Information:

Job Posted:
September 04, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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