P&C Delivery Compliance Principal Job at NTT DATA (New Delhi)

Job Description

The Principal Global Business Operations Specialist at NTT DATA is a key role focused on managing Global Business Services and ensuring exceptional customer service. Candidates should have extensive experience in managing outsourced service delivery and project management, along with strong interpersonal and data-led management skills. A bachelor's degree in business management or engineering is preferred. This hybrid role requires a commitment to continuous improvement and innovation in service delivery.

Job Responsibility

Builds effective relationships with GBS customers.
Promotes a shared ethos of customer focus and service excellence.
Ensures service agreements are clearly understood and upheld.
Holds regular review meetings with internal and external stakeholders and ensures regular communication of status.
Employs a data-driven approach to performance management. Converts CPIs, KPIs and GPIs reporting into actionable items with assigned owners.
Establishes and manages agreed SLAs with GBS customers.
Reports regularly to stakeholders on performance metrics including KPIs.
Acts as the point of escalation to resolve issues and complaints.
Support continuous improvement and organisation development activities.
Works collaboratively to achieve process excellence and strong compliance.
Supports resolution of process issues.
Drives innovation in collaboration with process owners and business to achieve efficiencies and keep up with market trends.
Coordinates changes with Service Providers (e.g. directing the change management process and executing Change Board meetings).

Requirements

Advanced broad knowledge in one or more of the following functions (Finance, HR, opportunity-to-cash, source-to-pay).
Excellent understanding and experience of data-led management.
Excellent interpersonal skills able to build effective relationships with key stakeholders.
Conflict management and negotiation (overcomes obstacles to find mutual solutions).
Customer focus (dedicated to meeting the expectations and requirements of customers).
Problem solving (creative in identifying pragmatic solutions).
Process management (committed to continuous improvement).
Fluent written and verbal communication and presentation skills (able to convey ideas concisely and persuasively).
Willingness to work in a global environment where travel maybe required.
Bachelor's degree in business management or engineering or a related field preferred.
Extended experience managing outsourced service delivery in a Global organization.
Extended experience in project management.

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P&C Delivery Compliance Principal

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