Oxbow Bar & Grill Restaurant Manager Job at Marriott Bonvoy (Fort Myers)

Job Description

The Oxbow Bar & Grill Restaurant Manager is responsible for overseeing the daily operations of Oxbow Bar & Grill, ensuring exceptional guest experiences from arrival through departure while maintaining high service, quality, and operational standards. This leadership role is responsible for driving guest satisfaction, team member engagement, financial performance, cleanliness, safety, and compliance throughout all restaurant and bar operations. The Restaurant Manager will lead by example through a hands-on management approach while fostering a culture centered around hospitality, accountability, teamwork, and operational excellence.

Job Responsibility

Overseeing the daily operations of Oxbow Bar & Grill
Ensuring exceptional guest experiences
Driving guest satisfaction, team member engagement, financial performance, cleanliness, safety, and compliance
Maintain compliance with company core values, policies, and service standards
Create and maintain a positive, professional, and hospitality-driven atmosphere
Manage daily operations including dining room, patio, bar, host stand, and service support areas
Ensure all guests receive exceptional service
Respond to all guest requests, complaints, incidents
Conduct consistent table touches
Respond to and manage all guest feedback platforms
Maintain awareness of online reputation trends
Assist bartenders, servers, server assistants, food runners, and hosts during meal periods
Supervise and direct daily shift operations
Prepare weekly schedules
Monitor staffing levels
Maintain accurate payroll records
Participate in and lead required meetings
Conduct daily pre-shift meetings
Work with Assistant Director of Food & Beverage to conduct monthly departmental meetings
Ensure compliance with all food safety, sanitation, health department, OSHA, and alcohol service regulations
Maintain cleanliness, organization, maintenance, and sanitation standards
Ensure all team members are trained in responsible alcohol service
Complete all required training programs
Train, motivate, coach, counsel, develop, and discipline team members
Assist in recruiting, interviewing, onboarding, and retaining top talent
Conduct ongoing training and development
Promote open communication
Ensure team members are treated fairly
Maintain service standards
Monitor and enforce steps of service
Uphold standards regarding purchase orders, invoice approvals, checkbook accounting
Assist in monitoring and achieving departmental financial goals
Conduct daily, weekly, and monthly inventories
Monitor beverage controls
Assist with menu planning, beverage programming, promotions
Maintain knowledge of local market trends
Support outlet marketing initiatives
Ensure all opening, mid-shift, and closing duties
Ensure guest privacy and security
Respond appropriately to emergency situations
Maintain and monitor Lost & Found procedures
Participate in monthly P&L reviews
Maintain regular attendance
Perform other duties as assigned

Requirements

Minimum of 2 years of management experience in a high-volume restaurant, lounge, bar, upscale dining, or hotel food & beverage environment required
Luxury hotel or upscale dining experience preferred
Extensive knowledge of food, wine, spirits, and cocktail service required
Strong understanding of restaurant financials including labor management, beverage cost, inventory, forecasting, and P&L review
Experience managing social media guest feedback and online reputation platforms preferred
Experience with MICROS/EMC, OpenTable, Marriott systems, Workday, and Microsoft Office preferred
Food Safety Manager Certification and responsible alcohol service certification preferred or required upon hire

Nice to have

Luxury hotel or upscale dining experience
Experience managing social media guest feedback and online reputation platforms
Experience with MICROS/EMC, OpenTable, Marriott systems, Workday, and Microsoft Office
Food Safety Manager Certification
responsible alcohol service certification

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Oxbow Bar & Grill Restaurant Manager

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