Owner Services Representative

• Maintain accurate and up-to-date owner files and records
• Ascertain owner/guest needs and correctly answer questions and concerns
• Managing owner and guest complaints alongside management, ensuring they are well informed of any actions taken
• Generate reports, spreadsheets and tracking for manager review
• Building owner files, updating spreadsheets, verify for accuracy and understand charts to determine availability
• Accurately maintain owner files, records, and all pertinent updated information
• Quote and be familiar with room and rate availability for current and future dates and correctly process reservation requests
• Conduct timely research on owner issues
• Be familiar with room and rate availability for current and future dates
• Handle multiple tasks simultaneously, prioritizing and completing tasks efficiently, and working independently with little or no supervision
• Perform extensive data entry
• Creating daily, weekly, and monthly reports
• Managing a multi phone line system and recite all information regarding Residence Club facilities
• Assist owners with use privileges, such as, split weeks, double usage, and exchanges, and handling Concierge-like requests
• Respond properly to any Residence Club emergency or safety situation
• Perform other duties and projects as assigned by management

• Proficiency in the English language and excellent written and reading skills
• Strong mathematical and analytical skills
• Previous computer training or experience
• Excellent customer service skills
• Typing skills preferred
• Proficiency in a second language is an asset

Proficiency in a second language

• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals