Owner Experience Supervisor Job at GuestReady (Porto)

Owner Experience Supervisor

We’re looking for an Owner Experience Supervisor to join GuestReady and elevate ...

Location

Portugal , Porto

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Fluent English and Portuguese
Background in customer service, hospitality, or other client-facing roles
Previous team leadership or supervisory experience
Strong ability to motivate teams, structure processes, and drive performance
Comfortable using CRM systems and digital tools
Availability to work shifts, including evenings, weekends, and holidays when needed
Calm under pressure
Hands-on and solutions-oriented
Proactive, adaptable, and passionate about delivering exceptional service

Job Responsibility

Lead a high-performing team
Coach, support, and develop a team of Owner Experience Agents
Set clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and quality
Ensure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platforms
Maintain a hospitality-first mindset in every interaction
Take ownership of escalated or high-impact issues
Improve processes at scale
Go beyond solving individual tickets by identifying underlying issues
Raise quality standards
Partner closely with Operations, Finance, and Owner Success teams

Fulltime

Guest Experience Housekeeping Supervisor

The Guest Experience Housekeeping Supervisor plays a key role in delivering an e...

Location

Italy , Venezia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in luxury hospitality, Rooms Operations, Guest Experience or Housekeeping Quality Assurance preferred
Strong attention to detail and passion for luxury service excellence
Excellent interpersonal and communication skills
Strong organizational and problem-solving capabilities
Ability to prioritize multiple activities in a dynamic environment
Experience working with hospitality systems and technology platforms
Fluency in English and Italian
additional languages are considered an advantage
You must possess the legal right to work in Italy

Job Responsibility

Act as the primary quality owner for guestrooms and designated public areas following the completion of services delivered by the external housekeeping service provider
Conduct detailed quality assessments of guestrooms and public areas after service delivery activities performed by the external service provider and prior to guest use or release
Verify room presentation, cleanliness outcomes, minibar setup and replenishment, availability of guest-facing materials, functionality of room equipment and electronic devices, and overall guest readiness following completion of outsourced service activities
Evaluate whether guestrooms and public areas delivered by the external service provider meet established quality expectations
Validate room and area readiness through company systems
Document and communicate quality findings through approved company systems
Monitor and track quality outcomes, recurring observations and service trends
Maintain oversight of guest-facing collateral, amenities and informational materials
Support ongoing product quality monitoring activities
Respond promptly and professionally to guest requests

What we offer

Competitive salary and benefits package
Excellent training and development opportunities
Opportunities for career growth and international mobility
Complimentary meals and accommodation where applicable
Access to Four Seasons employee benefits and recognition programs
The opportunity to be part of an extraordinary pre-opening journey

Fulltime

Onboarding & Owner Success Supervisor

We’re looking for a hands-on Onboarding & Owner Success Supervisor to join our B...

Location

Spain , Barcelona

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

3+ years of experience in Operations, Customer Support, Client Success or similar roles
Experience in the hospitality, property or short-term rental market in Spain
Previous experience leading or supervising a team (formal or informal)
Strong organisational and prioritisation skills
Customer-centric mindset with strong problem-solving abilities
Excellent communication skills
Comfortable working with international and partially remote teams
Fluent in Spanish and English

Job Responsibility

Lead and support the Onboarding & Owner Success team as a Team Lead / Supervisor
Manage and oversee the end-to-end onboarding of new properties
Ensure properties are correctly activated on rental platforms
Receive new properties and conduct on-site onboarding checks in Barcelona and surrounding areas
Coordinate with local suppliers (photographers, cleaning and maintenance teams)
Oversee owner accounts, ensuring requests and issues are handled with urgency and care
Act as a point of escalation for owner complaints or complex operational issues
Handle owner communication via phone and email in a professional and empathetic way
Monitor KPIs, workflows, client feedback and contribute to process improvements
Work closely with internal teams to improve onboarding quality and owner satisfaction

What we offer

A role with real ownership and leadership impact
Join a fast-growing international scale-up
Collaborative, multicultural environment with flat hierarchies
Room to grow, improve processes and shape the team
Dynamic day-to-day work with varied responsibilities

New

Supervisor-Marketing

Where timeless classics are woven with modern details. Where business meets plea...

Location

China , Liupanshui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Promote awareness of brand image internally and externally
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Communicate with potential owners via telephone to set up preview package sales/tours
Encourage guests or callers to purchase or schedule preview package sales/tours
Explain details and requirements related to attending a sales presentation to potential owners
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets)
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
Receive, record, and relay messages accurately, completely, and legibly
Assist management in training, evaluating, counseling, and motivating and coaching employees

Fulltime

New

Marketing & Communications Executive

Promote awareness of brand image internally and externally. Use sales techniques...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Promote awareness of brand image internally and externally
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Communicate with potential owners via telephone to set up preview package sales/tours
Encourage guests or callers to purchase or schedule preview package sales/tours
Explain details and requirements related to attending a sales presentation to potential owners
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets)
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
Receive, record, and relay messages accurately, completely, and legibly
Assist management in training, evaluating, counseling, and motivating and coaching employees

Fulltime

New

Analyst, Credit And Collections

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent work experience
2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process

Job Responsibility

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

New

Customer Service Supervisor

Location

United Kingdom , Wrexham

Salary:

Not provided

Breedon Group plc

Expiration Date

July 02, 2026

Requirements

Experience of process improvement and driving efficiencies, ideally within logistics, distribution, transport or supply chain
The ability to train, support and inspire team members to adopt a performance-focused and service-centred approach
Strong interpersonal and negotiation skills
Sound commercial awareness, including an understanding of costs, budgets and service performance
The ability to remain calm and professional under pressure, including when dealing with challenging situations
Strong problem-solving skills, with the ability to identify practical solutions that improve customer service and operational performance
Excellent attention to detail and a right-first-time approach
A positive, approachable leadership style and the ability to build strong working relationships across teams
Customer-focused, proactive, organised and able to help a busy team deliver a high standard of service

Job Responsibility

Build and maintain a forward view of haulage and production capacity to support the delivery of forecasted volumes
Act as a point of escalation for queries from internal drivers, external hauliers and owner drivers, helping to maximise performance and efficiency in the delivery of concrete and mortar to customers
Act as a key point of contact for Operations and Transport in relation to production disruptions, such as plant breakdowns, driver absence or other operational issues
Ensure that the Customer Service Team proactively manages customer expectations where changes to delivery times or service levels occur
Liaise with the Transport Manager regarding compliance matters, excessive costs, vehicle issues and fleet requirements
Analyse declined and cancelled orders to identify opportunities to improve production and delivery capacity
Work closely with Commercial Teams to share insight on repeat issues, trends and opportunities for improvement
Support the development of a strong performance culture within the Customer Service Team
Lead, support and develop Customer Service Agents, ensuring that the team provides an effective, efficient and professional customer interface from order receipt through to despatch

What we offer

A tailored, competitive salary
Company pension scheme
25 days holiday per year, plus bank holidays on top
Life Assurance Scheme
1 day per year to volunteer with a charity of your choice (fully paid!) and fund-matching up to £200 for charitable events
Employee Assistance Programme providing a wide range of health and wellbeing support 24/7
Enhanced parental leave policy
Option to participate in our ShareSave scheme
Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
Broad learning opportunities, training and career progression pathways

Fulltime

New

Production Test Engineering Technician

The Production Test Engineering Technician supports production test, failure ana...

Location

United States , Secaucus

Salary:

28.50 USD / Hour

Sanmina

Expiration Date

Until further notice

Requirements

Outstanding verbal and written communication and interpersonal skills
Ability to prioritize workload and multi-task
Possess a high level of integrity and strong work ethic
Ability to work across engineering and production teams
Ability to communicate issues verbally and in writing to all levels of employees
High school diploma or higher in a related discipline and/or equivalent related work experience
Configuration experience of Microsoft OS VISTA/WIN7/Server/Office suite and basic Linux
Experience with Microsoft Office tools (Outlook, Excel, and Word)
1 year PC system related hardware debug or networking experience preferred

Job Responsibility

Mfg Test Validation
Validate Mfg Test on production HW
Drive feedback loop / process improvement
Create failure summary report
Identify HW failures vs Test Process induced failures (false fails)
Work with System Engineering and Diagnostic team to close all open test issues
NPI HW Test
Primary owner of NPI products in Test
Manage execution of Test Process
Provide daily updates of test status vs shipping plan

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Fulltime

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Owner Experience Supervisor

Job Description

Job Responsibility

Requirements

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Looking for more opportunities?

Owner Experience Supervisor

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