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Ready to step into an amazing career? Join us in a leading role as Owner and Guest Experience Manager and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our team to make great things happen.
Job Responsibility:
Delivering owner & guest interaction through all communication channels
Working closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectations
Understanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalate
Taking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines
Being the voice of the customer to bring to life the guest and owner experience to improve feedback and reviews
Training, Coaching and building the capability of the experience team
Managing a welcoming and resourceful owner and guest reception area
Identify and maximise opportunities for owners and guests by understanding the needs of the customer to maximise revenue across all channels
Planning, scheduling and delivering a wide range of owner & guest events such as forums, drop-in’s, and social events that are tailored to the customer’s on your park
Requirements:
Previous customer facing experience, with the ability to build excellent relationships with customers and colleagues alike, with your friendly and personable approach
Experience managing & developing a team, as you’ll manage a team of up to 12
Have a good commercial awareness
What we offer:
The chance to develop your skills and boost your career across our 65 parks
Employee Assistance Programme with a 24/7 confidential helpline for counselling and support
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms