Owner and Guest Experience Manager Job at Parkdean Resorts (Cherry Tree)

Owner and Guest Experience Manager

Join our reception team where guest experience comes first and creating amazing ...

Location

United Kingdom , Embo, Dornoch

Salary:

Not provided

Parkdean Resorts

Expiration Date

Until further notice

Requirements

Be a people person
Lead with enthusiasm
Recruit, inspire, develop and motivate team members
Be accountable and responsible for managing all guest and owner complaints
Managing budgetary costs for holiday sales and monitor and maintain effective cost controls
Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events

Job Responsibility

Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance
Analyse customer insights to identify areas for service improvement and create exceptional experiences

What we offer

Annual Management Bonus scheme
Chance to develop skills and boost career across 66 parks
Employee Assistance Programme with 24/7 confidential helpline
50% discount for you and 25% discount for friends and family when booking holiday
Team member discount of 30% on food, drinks and leisure activities
Discounts on brands like Hello Fresh and local gyms

Owner Experience Manager

We’re looking for a passionate Owner Experience Manager to join our Menai Holida...

Location

United Kingdom , Bangor

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in people leadership and performance management
Strong communication skills, both written and verbal
Experience managing large, customer-focused teams
Ability to interpret data, reports, and performance insights
Strong business planning and commercial awareness
Excellent organisational skills with the ability to manage multiple priorities
Confidence working to tight deadlines in a fast-paced environment
Proficiency in Microsoft Office and general IT systems

Job Responsibility

Lead and manage one of our regional sister brands, ensuring outstanding service delivery
Oversee performance across emails, messaging, calls, and case handling
Manage recruitment, training, workforce planning, and team development
Track and drive performance against key KPIs (NPS, retention, quality, compliance, financials, engagement)
Build and maintain strong local partnerships to support operational and commercial growth
Use data insights to improve processes, performance, and owner experience outcomes
Ensure governance, risk, health & safety, and office standards are consistently met
Coach, develop, and engage your team to foster a positive, high-performance culture
Collaborate with central teams including Property Services and Recruitment
Manage budgets and provide out-of-hours keyholder support when required

What we offer

Annual bonus scheme linked to company performance
Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish
A day off for your birthday
2 volunteering days per year
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
Special offers and discounts designed to enhance your overall wellbeing
Health cash plan & life assurance

Fulltime

Guest Experience Manager

The Guest Experience Manager is responsible for the entire guest experience from...

Location

United States , Leesburg

Salary:

18.00 - 19.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

All front desk operation and management including check in/outs of guests and working desk shifts when needed
Performs walk through of the entire spa daily to ensure cleanliness, organization, and consistency
Assist staff in dealing with any difficult and demanding guests to ensure guest satisfaction
Assist and oversee the opening and closing the spa
Responsible for Front Desk staff scheduling
Ensure the Front Desk reviews the Service Providers schedules for potential challenges and assists Service Providers with service preparations and clean-up when necessary
Update Front Desk schedules daily to ensure proper staffing based on business demands
Educates Front Desk and Guests on spa services and retail products
Coaches and evaluates Front Desk spa staff
Ensures Front Desk takes inventory of retail products

Job Responsibility

Responsible for the entire guest experience from booking of the appointment through completion of service, and with follow up on guest feedback
Responsible for conforming to The Woodhouse standards set forth in the Team member Handbook and Operations Manual
Will strive each day to exceed our guest’s expectations

What we offer

Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
Paid CE and/or Licensure
Sign-On Bonus
Flexible Scheduling
Recognition Program
Team Building

Fulltime

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Guest Experience Host

To actively contribute to the company vision of putting the world on vacation by...

Location

Australia , Airlie Beach

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High standard of personal grooming
Excellent communications skills (both verbal & written)
Demonstrates exceptional customer service
Computer literate
Knowledge and application of sales techniques
Ability to quickly build rapport
Sound problem solving and persuasive skills
Positive and enthusiastic attitude
Persistent with a strong determination to succeed
Results driven and goal oriented

Job Responsibility

Schedule onsite resident guests to Owner Updates or regular Club presentations
Meet the monthly tour budgets and penetration targets set by the Company
Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
Complete the relevant checklist pertaining to the shift being worked
Assist all owners and guests with pre call, greeting and welcome, follow up calls, provision of tourist information and bookings
Perform all duties of the front desk
Possess a thorough knowledge of the operation of all administration equipment
Attend all training and team meetings as required
Be confident in advising guests on the local area
Have thorough knowledge of Club Wyndham memberships and their guidelines

Parttime

Guest Experience Operations Intern

As a Guest Experience Operations Intern, you’ll gain hands-on experience in cust...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Strong communication and organizational skills
High attention to detail with a proactive mindset
Interest in hospitality, customer service, or operations
Tech-savvy and comfortable with digital tools
Ability to multitask and adapt quickly to changing tasks
Positive and collaborative attitude with a willingness to learn
Fluency in English (other languages are a plus)

Job Responsibility

Assist in managing and processing property damage claims, including gathering documentation and helping track resolutions
Support the review and assessment of claim submissions for accuracy and compliance with platform policies
Help coordinate communication with owners, guests, and external partners under the guidance of senior team members
Learn how to manage guest reviews by drafting responses and ensuring professional, timely communication
Shadow service recovery processes to understand how guest concerns are addressed and resolved
Gain exposure to cross-team collaboration with operations, finance, and customer support
Develop organisational and analytical skills by maintaining accurate records for reporting

What we offer

Hybrid work flexibility
Be part of a fast-growing company in the travel industry
Work in a dynamic, multicultural team
Opportunities for learning and career development
Focus on wellbeing with supportive activities

Club Front Desk Guest Experience

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

United States , Lake Tahoe

Salary:

23.62 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests
Review and log preferences/traces in computer system
Contact members for pre-departure calls
Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties
Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from members/guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem

Fulltime

Guest Experience Host Team Leader

As a Guest Experience Host Team Leader, you will play a key leadership role with...

Location

Australia , Dunsborough

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Proven ability to achieve targets in a GEH or similar sales-focused role
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Ability to lead, motivate, and mentor a team to success
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets
Responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions
Assist the Front Office Manager with administrative duties, reporting, and communication tasks
Use coaching and leadership skills to elevate the performance of your team
Ensure guests receive a warm, professional, and memorable experience from check-in to check-out

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Subsidised private health cover (upon successful completion of probation)

Fulltime

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Owner and Guest Experience Manager

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