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The Overwatch Implementation Lead ensures new software, platform connections, and operational changes land smoothly across our teams. This role bridges Engineering, Software, Data, Customer Lifecycle, and Field Operations—bringing clarity, structure, and alignment so Overwatch can scale without friction. This is not a deeply technical role. It’s about making complex work simple, coordinating across functions, and ensuring every change strengthens the customer experience.
Job Responsibility:
Lead the implementation of new Overwatch tools, workflows, and integrations
Translate needs into simple, actionable requirements and rollout plans
Coordinate timelines, decisions, risks, and communication across teams
Prepare the organization for changes through documentation, SOP updates, and training
Map workflows across TAMS, Lasso, Netsuite FSM, and internal tools to ensure clean handoffs
Validate new features with Overwatch Engineering before rollout
Provide early visibility into impacts, trade-offs, and operational readiness
Ensure changes reduce friction and improve customer clarity, speed, and reliability
Requirements:
3–7+ years in implementation, program management, operations, or product operations
Proven experience coordinating cross-functional projects or system rollouts
Strong written and verbal communication (direct, concise, answer-first)
Ability to break down complexity into clear steps, decisions, and ownership
Experience working in fast-moving, high-growth environments
Demonstrated ability to manage timelines, risks, and workflows across multiple teams
Proficiency in reading, writing, and speaking English required
Nice to have:
Background in a hardware + software or service-heavy environment
Familiarity with operational tooling or workflow systems
Exposure to energy, renewables, industrial operations, or 24/7 support models
Experience documenting processes, SOPs, or operational handoffs
Prior involvement in change management, training, or process rollout