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Overwatch Implementation Lead

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Torus

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Location:
United States, South Salt Lake

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

60000.00 - 70000.00 USD / Year
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Job Description:

The Overwatch Implementation Lead ensures new software, platform connections, and operational changes land smoothly across our teams. This role bridges Engineering, Software, Data, Customer Lifecycle, and Field Operations—bringing clarity, structure, and alignment so Overwatch can scale without friction. This is not a deeply technical role. It’s about making complex work simple, coordinating across functions, and ensuring every change strengthens the customer experience.

Job Responsibility:

  • Lead the implementation of new Overwatch tools, workflows, and integrations
  • Translate needs into simple, actionable requirements and rollout plans
  • Coordinate timelines, decisions, risks, and communication across teams
  • Prepare the organization for changes through documentation, SOP updates, and training
  • Map workflows across TAMS, Lasso, Netsuite FSM, and internal tools to ensure clean handoffs
  • Validate new features with Overwatch Engineering before rollout
  • Provide early visibility into impacts, trade-offs, and operational readiness
  • Ensure changes reduce friction and improve customer clarity, speed, and reliability

Requirements:

  • 3–7+ years in implementation, program management, operations, or product operations
  • Proven experience coordinating cross-functional projects or system rollouts
  • Strong written and verbal communication (direct, concise, answer-first)
  • Ability to break down complexity into clear steps, decisions, and ownership
  • Experience working in fast-moving, high-growth environments
  • Demonstrated ability to manage timelines, risks, and workflows across multiple teams
  • Proficiency in reading, writing, and speaking English required

Nice to have:

  • Background in a hardware + software or service-heavy environment
  • Familiarity with operational tooling or workflow systems
  • Exposure to energy, renewables, industrial operations, or 24/7 support models
  • Experience documenting processes, SOPs, or operational handoffs
  • Prior involvement in change management, training, or process rollout

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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