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Overwatch Energy System Onboarding Specialist

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Torus

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Location:
United States , South Salt Lake

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Category:
Energy

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Contract Type:
Not provided

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Salary:

60000.00 - 80000.00 USD / Year
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Job Description:

As the Overwatch Energy System Onboarding Specialist, you are the technical bridge between Torus energy systems and our customers. You own the post-install onboarding experience by translating complex energy systems, including hardware, controls, communications, firmware, and software into clear, actionable understanding for both commercial and residential customers.

Job Responsibility:

  • Lead post-install onboarding for commercial Battery Energy Storage Systems (BESS) and Flywheel Energy Storage Systems (FESS) and residential Torus systems
  • Explain system architecture, power flows, load control, automation behavior, and monitoring tools
  • Tailor onboarding based on customer goals, system complexity, and energy usage profiles
  • Serve as a technical subject matter expert across energy systems
  • Diagnose and resolve system issues remotely and on-site
  • Review commissioning outputs and system data to validate behavior and identify optimization opportunities
  • Support customer communication and technical coordination as part of a 24/7 operations environment
  • Act as the primary post-install technical point of contact for customers
  • Support commercial customers with more complex operational requirements while maintaining ownership of residential onboarding
  • Partner with Engineering, Commissioning, Product, and Customer Support teams to resolve issues and improve systems
  • Serve as the Voice of the Customer by providing structured, technical feedback from the field

Requirements:

  • 3–5+ years in a technical, customer-facing role supporting complex systems (e.g., energy systems, power, controls, IoT, networking, or integrated hardware/software products)
  • Demonstrated ability to understand complex systems and clearly explain them to non-technical audiences
  • Hands-on experience working with real-world hardware and software systems
  • Comfort diagnosing issues using system behavior, data, logs, and monitoring tools
  • Strong systems-thinking mindset with the ability to manage multiple customers and priorities
  • Proven ability to operate effectively and improve processes in fast-moving or ambiguous environments
  • Must have the ability to safely lift and move objects weighing up to 50 lbs.
  • Must be capable of standing, bending, and executing repetitive tasks for prolonged periods of time
  • Ability to read, identify, observe and recognize details, color-coding and fine print at close range on associated engineering drawings
  • Ability to don personal protective equipment
  • Ability to observe, detect and respond to audible and visual machine malfunction warnings
  • Ability to communicate information so others can understand
  • Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job
  • Proficiency in reading, writing, and speaking English required
  • Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship

Nice to have:

  • Bachelor’s or Associate’s degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience in energy systems, controls, or industrial technology
  • Experience supporting commercial, industrial, or multi-site customers
  • Familiarity with electrical systems, controls, or networking concepts
  • Experience working in a startup or scaling organization
What we offer:
  • Employee Rewards Package including Equity
  • 401(k) Retirement Savings Plan
  • Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
  • Dental insurance
  • and Vision insurance
  • Human-centered Paid Time Off including Unlimited Discretionary PTO or 10 days of accrued PTO
  • 10-days paid company holidays
  • Waiting period-free 100% paid parental leave
  • Torus paid Life and AD&D Insurance with option to purchase additional coverage
  • Voluntary Short- and Long-Term Disability Insurance
  • Peer Recognition Program

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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