Overnight Waiter Job at Four Seasons (Illes Balears)

Job Description

The Overnight Waiter plays a crucial role in providing exceptional in-room dining service during the night shift, ensuring that all guest needs are met promptly and efficiently. This position requires attention to detail, professionalism, and the ability to work independently while maintaining the highest standards of service in a quiet and calm overnight environment. The Overnight Waiter supports the hotel’s Food and Beverage operations by taking late-night orders, delivering meals and beverages to guest rooms, and ensuring a smooth and discreet service experience consistent with Four Seasons standards.

Job Responsibility

Provide attentive and personalized service by taking and delivering in-room dining orders during overnight hours
Ensure all deliveries are accurate, timely, and presented according to hotel standards
Handle guest inquiries, special requests, and preferences with care and discretion
Maintain cleanliness, organization, and readiness of the in-room dining area, including pantry and service equipment
Restock items and prepare mise en place for the following day’s operations
Collaborate with the Night Team, Kitchen, and Front Office to ensure guest orders and needs are fulfilled efficiently
Process all guest checks accurately and ensure proper billing in compliance with internal procedures
Respond professionally and promptly to any guest complaints or service recovery situations
Follow all safety, hygiene, and security procedures required for night operations

Requirements

Previous Food & Beverage service experience, ideally within a luxury hotel, in-room dining, or fine dining setting
Genuine commitment to guest satisfaction, anticipating needs, and ensuring a seamless overnight service
Capable of working efficiently on your own while maintaining composure and attention to detail
Strong verbal skills in English and Spanish to interact effectively with guests and colleagues
Accuracy in order taking, food presentation, and delivery coordination
Ability to prioritize and manage multiple orders efficiently, even during busy or unexpected situations
Comfortable carrying trays, walking long distances, and standing for extended periods
Cooperative attitude when coordinating with other departments, especially Kitchen and Night Audit
Willingness to work overnight shifts, weekends, and holidays as required by the operation
Authorization to work in Spain
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

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Overnight Waiter

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