Overnight Senior Support Specialist, Front-End Developer Support

In Support, our product is people. This includes our merchants, our partners, our team, and the success of the entire company we work for. We help people make money. As a Senior Support Specialist in Developer Support at Shopify, you play a critical role in empowering entrepreneurs globally, going beyond merely answering technical queries to create memorable experiences that add value to their businesses. By handling complex issues through our Support channels, you not only address immediate needs but also enhance merchant success with custom solutions, particularly for our enterprise-level clientele. You'll join a team dedicated to impactful efficiency and are well-versed in Shopify's technology ecosystem, utilizing tools like Zendesk and Slack to provide timely assistance. Working closely with various Shopify teams, including Core, Plus & Enterprise Support, and Merchant Success, you will deliver solutions and resolve issues related to merchants' and partners’ front-end technology stacks (think Online Storefront, Checkout Extensions, Notifications). Note that this role requires availability for shifts starting from 7-11PM your local time and ability to work weekends.