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Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.
Job Responsibility:
Other tasks or projects as assigned by hotel management and staff
Follow proper payroll procedures
Actively participate in the day to day security operations of the property to ensure the safety and security of all guests, personnel and property
Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation
Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises
Assist disabled guests
Implement all policies, procedures and instructions regarding security and safety
Assist in implementing preventive safety and security programs
Investigate crimes committed against the hotel, guests, and employees
Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write comprehensive reports
Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters
Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights
Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays
Assist in training related to the hotel's emergency procedures
Control the key, lock system, alarm system, and fire protection system
Make recommendations to the Director in security related matters
Respond properly in any hotel emergency or safety situation
Safety Inspections throughout the hotel
Conduct V.I.P. escorts in a professional and courteous manner
Monitor the Closed Circuit Television (CCTV), and if needed review the footage
Requirements:
Oral proficiency in the English language
Experienced in CPR, AEDs, first aid, firefighting and crowd control
Previous experience in law enforcement, military
luxury hospitality security experience preferred
Must have knowledge of commonly-used concepts, practices, and procedures within the security/safety field
Excellent customer service skills
Experienced in the following computer programs: MS Outlook, MS Word, MS Excel, and have a basic understanding of computer operations
Must have the ability to drive company vehicles and golf carts
Must be open to a flexible schedule to include weekends and holidays
Must maintain a neat, clean, and well-groomed appearance per Fairmont Grand Del Mar grooming standards
What we offer:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities
Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts