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The Overnight Security Officer is in charge of protecting the hotel premises against dangers such as theft, fire, and trespassers. Protect the hotel guests and employees as well as the property inside the hotel. The Security Officer is a part of a team responsible for the security and safety measures throughout the Hotel. They will maintain strategic oversight of every aspect of the Hotel’s physical security and safety for Guests, Residents, Employees, Assets and Reputation including staffing, budgets, protocols, and procedures as well as crisis management. Security Officers will need to be extremely sensitive towards all occupants and workers, anticipating their needs so we can meet our standards.
Job Responsibility:
Assist Hotel team with responsibility to ensure the protection of guests, patrons, and associates
their property, Hotel property, building and grounds
Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards
Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required
Respond to all emergency calls including Emergency Response team calls
Assist in the Fire Command center when needed
Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures
Patrol building noting and correcting safety, security, and fire hazards
Able walk/run upstairs carrying a fire extinguisher
Implement all policies and procedures regarding security and safety
Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control
Respond properly in any hotel emergency safety situation
Assist with Worker’s Compensation, complete reports, and maintain a health and safety
Write comprehensive incident reports and conduct thorough investigations
Maintain report records, assist and follow-up on investigations, and approve reports and logs
Initiates and assists General liability reports
Promotes loss prevention through training and awareness throughout the building to reduce claims
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person
Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out
Participate and take an active role in the development and implementation of the hotel’s fire plan
In addition to testing the hotel’s Fire and Emergency Response preparedness
Works harmoniously and professionally with co-workers and supervisors
Requirements:
At least 1+ years of security experience, preferably within Hotels
Apply an ethical approach to the outcome of situations
Strong interpersonal and relationship-building skills to work with peers, superiors, and clients
Work in a safe, prudent, and organized manner
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Authorization to work in the United States is required for this role
What we offer:
Dynamic Employee Culture where you are encouraged to be your true self
Inclusive and diverse employee engagement events all year-round
Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
Sick Pay, Disability Coverage and Life Insurance
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complementary Uniforms and uniform care
Complimentary Employee Meals
Comprehensive learning and development programs to help you master your craft