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Overnight Residential Concierge

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Four Seasons

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Location:
United States of America , Miami Beach

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Overnight Residential Concierge will hold Four Seasons Culture Standards with high regard, as they are the first and last impression of our residences. The Residential Concierge will escort and give a residence and hotel orientation to all arriving residents and/or guests and ensure that all residents' parcels are handled promptly and accurately. The Residential Concierge will also respond to requests in a timely and efficient manner set forth by our core standards. The Residential Concierge will also be flexible in handling other duties related to the Residential Concierge department including but not limited to move in and out, construction requirements requests, etc.

Job Responsibility:

  • Hold Four Seasons Culture Standards with high regard
  • be the first and last impression of our residences
  • escort and give a residence and hotel orientation to all arriving residents and/or guests
  • ensure all residents' parcels are handled promptly and accurately
  • respond to requests in a timely and efficient manner
  • be flexible in handling other duties related to the Residential Concierge department including move in and out, construction requirements requests
  • provide information regarding hotel events, outlets and amenities
  • answer telephones at the residences concierge desk
  • deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
  • perform any special projects deemed necessary by direct supervisor/concierge or the Residential Office Manager
  • properly handle incoming and outgoing mail, packages and faxes
  • know what activities are available in the city and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for residents
  • recite all hotel services, hours of operation, key personnel, hotel policies, etc
  • work closely with the Valet Parking staff to ensure the smooth handling of residents and patron vehicles
  • work closely with the Residence Pages to ensure smooth handling of resident luggage, packages, message delivery and/or special requests
  • use the hotel computer system and phone system.

Requirements:

  • Professional and courteous attitude
  • deals effectively with all levels of internal and external contacts
  • ability to keep senior management informed of any resident problems or complaints and action taken
  • ability to display a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts
  • candidates must have valid work authorization for the U.S.
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary Parking

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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