Overnight Residential Concierge Job at Four Seasons (Miami Beach)

Overnight Residential Concierge

The Overnight Residential Concierge will hold Four Seasons Culture Standards wit...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Professional and courteous attitude
deals effectively with all levels of internal and external contacts
Ability to keep the senior management well informed of any residents problems or complaints, and action taken
Ability to display a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts

Job Responsibility

Provide information regarding hotel events, outlets and amenities
Answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Office Manager
Ability to properly handle incoming and outgoing mail, packages and faxes
Ability to know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for residents
Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc
Ability to work closely with the Valet Parking staff to ensure the smooth handling of residents and patron vehicles
Ability to work closely with the Residence Pages to ensure smooth handling of resident luggage, packages, message delivery and/or special requests
Ability to use the hotel computer system and phone system

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Overnight Residential Concierge

The Overnight Residential Concierge will hold Four Seasons Culture Standards wit...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Professional and courteous attitude
deals effectively with all levels of internal and external contacts
ability to keep senior management informed of any resident problems or complaints and action taken
ability to display a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts
candidates must have valid work authorization for the U.S.

Job Responsibility

Hold Four Seasons Culture Standards with high regard
be the first and last impression of our residences
escort and give a residence and hotel orientation to all arriving residents and/or guests
ensure all residents' parcels are handled promptly and accurately
respond to requests in a timely and efficient manner
be flexible in handling other duties related to the Residential Concierge department including move in and out, construction requirements requests
provide information regarding hotel events, outlets and amenities
answer telephones at the residences concierge desk
deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
perform any special projects deemed necessary by direct supervisor/concierge or the Residential Office Manager

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Residential Concierge

Four Seasons Hotel Montreal is seeking an individual who shares our passion for ...

Location

Canada , Montreal

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Good communication skills in French
An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience.
Post-secondary education is preferred
One (1) to three (3) years of concierge experience in a luxury environment
Previous Four Seasons concierge experience is preferred
Excellent communication skills
Available to work any shift, including morning, afternoon, evening and overnight
Ability to use variety of software

Job Responsibility

Handle all interactions with residents with the highest level of hospitality and professionalism, accommodating special requests when possible
resolve resident complaints
assist residents with information regarding residence/hotel services, hours of operation, key residence or hotel personnel, internal events, directions, etc. Respond to all resident inquiries accurately and promptly, providing recommendations based on local knowledge and residence practices.
Accurately and promptly handle incoming and outgoing packages, faxes, messages, and emails
store and retrieve residents’ packages, groceries, luggage, dry cleaning, and flowers.
Manage and grant access to buildings and units for all vendors/contractors/service providers/guests upon authorization
participate in scheduling vendors/contractors, verify identities, and provide appropriate access to owners’ vendors/contractors/service providers. Monitor access to entry doors and elevators.
Ensure safety and prevent unauthorized access during the night
conduct 1–2 rounds of the residential public areas during the shift.
Verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date. Be knowledgeable about local activities (theatre, sports, concerts, shows, special exhibits, tours) and build strong relationships with providers to offer information, tickets, and reservations to residents.

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

Overnight Residential Services Attendant

About the role Four Seasons Hotel and Private Residences Nashville is seeking an...

Location

United States , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Residential Services or Guest Services, preferably in a luxury environment
Strong communication skills with a solid command of the English language
Flexibility to work overnight (third shift), including weekends and holidays
Strong attention to detail and organizational skills
Ability to use various software systems and technology

Job Responsibility

Process incoming and outgoing packages, mail, faxes, and deliveries accurately and in a timely manner
store and retrieve resident items such as groceries, luggage, dry cleaning, and flowers
Assist residents with luggage, transportation needs, deliveries, wine shipments, groceries, and other personal requests following their instructions
Provide information regarding residential and hotel events, services, and amenities
Support homeowners with transporting items to and from private storage areas
Provide lobby support, including answering calls at the Residences Concierge desk and delivering messages, newspapers, and packages to residences
Collaborate with Residential team members and assist across roles during high-volume periods or staff absences
Deliver all owner interactions with professionalism and personalized service while anticipating needs and resolving concerns proactively
Communicate resident requests clearly to the Residence Concierge to ensure efficient completion
Maintain cleanliness and organization of the Residential Lobby and common areas

What we offer

Excellent training and development opportunities
Employee discounts for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Inclusive employee culture and engagement events year-round

Parttime

Residential Concierge

Operating from the Residential Lobby, the Residential Concierge responds to a wi...

Location

Canada , Montreal

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Good communication skills in French
Intermediate knowledge of English is necessary
Post-secondary education is preferred
One (1) to three (3) years of concierge experience in a luxury environment
Previous Four Seasons concierge experience is preferred
Excellent communication skills
Available to work any shift, including morning, afternoon, evening and overnight
Ability to use a variety of software

Job Responsibility

Handle all interactions with residents with the highest level of hospitality and professionalism
Resolve resident complaints
Assist residents with residence/hotel services information
Respond to all resident inquiries accurately and promptly
Handle incoming and outgoing packages, faxes, messages, and emails
Manage and grant access to buildings and units for vendors/contractors/service providers/guests
Ensure safety and prevent unauthorized access during the night
Verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date
Update owner profiles by entering any relevant information
Use various software systems to accurately log resident requests

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program including complimentary stays at Four Seasons properties worldwide

Fulltime

Residential Concierge

Operating from the Residential Lobby, the Residential Concierge responds to a wi...

Location

United States of America , San Francisco

Salary:

37.55 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

One to three years of concierge experience in a luxury environment
Troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Excellent customer satisfaction/people skills
Ability to multi-task in a demanding environment
Fluent in English, reading and writing
At least two years of post-secondary education is preferred
Excellent excel, word, and computer skills
Ability to utilize computer equipment and ability to use variety of software
Must be flexible with schedule

Job Responsibility

Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism
Ensure timely and quality-driven completion of service request through monitoring of HotSOS
Processes packages, faxes, messages, and mail
Manages and provides access to the building(s) and units
Ensures that information for vendors, restaurants, local businesses, etc. are updated and current
Updates homeowner profiles with any relevant information
Utilizes a variety of software programs to accurately input special arrangements
Monitors the fire alarm panel
Coordinates the booking of the service elevator and loading dock/bay for move-in or move-out
Assists Resident Service Attendants/Doorman with responsibilities and duties

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Complimentary accommodation at other Four Seasons Hotels and Resorts

Fulltime

Residential Specialist - Overnight

Assists the Capitol Place General Manager in directing the efficient operation o...

Location

United States , Honolulu

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Prefer at least one (1) year experience in hospitality or condo security. Customer service background desired. Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm, report writing. Good human relations and leadership skills. The ability to effectively communicate over the telephone lines and portable equipment. Effectively and cordially communicate with management, residents, resident guests, visitors, employees and law enforcement authorities. Ability to lift and/or move a 75-lb. person in emergency situations. Team oriented and display a positive, service oriented attitude towards our residents, guests/visitors, employees and our company. High school diploma or equivalent. Valid driver's license, clean driver's abstract. CPR, First Aid, and AED certified. Current State Guard Card.

Job Responsibility

Provides luxury, first class, personal customer service to all Capitol Place owners and residents: Bell services
Room service deliveries
Concierge 'like' services
Maintain order, enforce all Capitol Place rules, regulations, and policies, and insure the observance of applicable laws. Reports all discrepancies and infractions to the General Manager
Patrol all lobbies, corridors, public restrooms, and other areas to detect violations
Investigate disturbances, complaints, and accidents
Confer with management
Interview guests and employees
Warn or trespass violators
Caution careless persons

Fulltime

Residential Services Attendant

Location

United States of America , Naples

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Ability to work in a fast-paced environment while maintaining strong attention to detail
Passion for hospitality and delivering exceptional guest service
Valid driver's license with a clean driving record
Fluency in reading, writing, and spoken English

Job Responsibility

Provide a welcoming, professional, and discreet level of service to all residents and guests
Safely transport members and residents to and from designated locations while following all traffic laws and Four Seasons safety procedures
Communicate with residents regarding pickup times, destinations, preferences, and special service requests
Assist guests with luggage during arrival and departure, including delivering luggage to rooms, offering in-room orientation when needed, and retrieving luggage for departures
Make deliveries and pickups from residential units, including parcels, packages, amenities, and other guest needs
Maintain cleanliness, organization, and presentation of assigned vehicles, bell equipment, and storage areas
report any maintenance needs promptly
Greet all residents and guests passing through the lobby, offering assistance and anticipating needs
Handle all guest interactions with the highest level of hospitality, professionalism, and confidentiality
Perform errands for guests and the Residences that may require local travel off property

What we offer

Medical, Dental, Vision, and 401K with employer matching — all starting at 30 days
Time off plans starting on the day of hire
Opportunity to be part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental-health–focused company initiatives
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

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