Overnight Operations Manager

• Plan, coordinate, and oversee the setup and breakdown of tables, chairs, buffets, bars, and all event-related equipment
• Ensure all event spaces are prepared accurately, efficiently, and on schedule in accordance with operational requirements
• Maintain cleanliness, organization, and safety of all service areas, hallways, corridors, and storage spaces
• Report equipment deficiencies, maintenance needs, and safety concerns to engineering & respected departments in a timely manner
• Direct staffing operations including hiring, scheduling, supervision, payroll oversight, training, and development of Banquet House Attendants in alignment with company standards
• Implement and manage cost control initiatives including proper storage, maintenance, and lifecycle planning for departmental assets
• Conduct quarterly inventories of furniture, equipment, chemicals, paper goods, and other supplies
• Perform weekly linen inventories and reconcile invoices against purchase orders to ensure accuracy and proper billing
• Serve as the overnight point of contact for clients, planners, vendors, and VIP guests
• Communicate service needs and event readiness updates to banquets and catering teams
• Anticipate and resolve guest service issues to ensure a high-end guest experience
• Assist clients with personal items, event materials, and special requests
• Ensure all banquet rooms, public areas, corridors, restrooms, and service spaces are clean, organized, and event-ready
• Conduct daily inspections of front-of-house and back-of-house areas
• Identify, report, and follow up on maintenance and equipment issues with Engineering and building services
• Coordinate deep-cleaning schedules including carpet care and specialty cleaning
• Maintain cleanliness and organization of storage rooms, uniform areas, and operational spaces
• Order, store, and manage linens and banquet equipment in alignment with established par levels
• Coordinate rental linen shipments, returns, and tracking
• Conduct weekly linen inventories and quarterly equipment and supply inventories
• Reconcile invoices against purchase orders to ensure billing accuracy
• Maintain accountability and control of all departmental assets and equipment

• Minimum of 2 years of experience at a high-volume, high-end hospitality or event environment
• Strong knowledge of luxury banquet operations, catering, and service standards
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic database systems
• Fluent in English
• Excellent written and verbal communication skills

experience using Tripleseat, Prismm, Toast, Angus, and Kronos HR

• medical
• dental
• 401(k)
• direct deposit
• commuter benefits