Overnight In-Room Dining Server/Coordinator Job at Four Seasons (Minneapolis)

Job Description

Take guest in-room dining orders and execute the delivery of orders according to Four Seasons Standards.

Take guest in-room dining orders and execute the delivery of orders according to Four Seasons Standards
Deliver food orders including any special needs or requests to the guest in-room
Check completed kitchen orders with the order taker or guest’s original order
Transport items to the guestroom in a timely manner to ensure proper food quality
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Communicate options for removal of trays and dishware
Respond to request for tray removal according to established time standards
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks securing room number and signature
Properly settle voided checks or complimentary meals
Set up the lobby coffee service and ensure specialty coffee machine is in working order
Input all breakfast pre orders into Micros and complete the dry setup of them
Ensure the AM team is set up for success by completing AM shift mise en place
Complete any final prep work
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors

At least one year of food service experience
Excellent English verbal and written skills
The ability to communicate in a warm and friendly manner over the telephone
Detail oriented
The ability to keep an organized work area and prioritize guest requests
The ability to work a flexible schedule including overnights, weekends and holidays
ServSafe certified

Comprehensive health and vision insurance (Available to Full-Time employees only)
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employees only)
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employees only)
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate (Available to Full-Time employees only)