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L'Ermitage Beverly Hills Logo L'Ermitage Beverly Hills · Gastronomy

Overnight In-Room Dining Coordinator

United States, Beverly Hills 26.00 USD / Hour · Job Posted June 15, 2026
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Job Description

ABOUT L’ERMITAGE BEVERLY HILLS L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality. As the In Room Dining Coordinator, you will be responsible for taking Private Dining orders in accordance with the standards of service set by the hotel, ensuring the highest levels of accuracy and guest satisfaction. The In-Room Dining Coordinator will work as part of the Food and Beverage team to successfully execute Private Dining operations. Job tasks include but are not limited to answering multiple phone lines in a professional manner and within the guidelines of service expectation, understand and explain menu items to our guests in order to suggest proper recommendations, inputting guest orders and posting proper charges to the POS system, ensuring accurate communication of orders to kitchen and receipt of orders by Servers, settling checks to the proper guest folio and maintain accountability for all transactions in accordance with Hotel and accounting standards, and track orders to ensure service standards for delivery and pick-up are being met. The In-Room Dining Coordinator will continually work with the Food and Beverage team to improve guests, owner and colleague satisfaction and maximize the financial performance of the department.

Job Responsibility

  • Taking Private Dining orders in accordance with the standards of service set by the hotel
  • Ensuring the highest levels of accuracy and guest satisfaction
  • Working as part of the Food and Beverage team to successfully execute Private Dining operations
  • Answering multiple phone lines in a professional manner
  • Understanding and explaining menu items to guests to suggest proper recommendations
  • Inputting guest orders and posting proper charges to the POS system
  • Ensuring accurate communication of orders to kitchen and receipt of orders by Servers
  • Settling checks to the proper guest folio and maintaining accountability for all transactions
  • Tracking orders to ensure service standards for delivery and pick-up are being met
  • Working with the Food and Beverage team to improve guests, owner and colleague satisfaction and maximize the financial performance of the department

Requirements

  • High school or equivalent education preferred
  • Minimum 1 year experience in similar position preferred
  • The ability to listen to, assess, and appropriately respond to information conveyed through speech
  • The ability to communicate effectively in English with guests, managers, and colleagues
  • The ability to convey technical information through writing to a nontechnical audience
  • Knowledge of Food & Beverage and Private Dining operational procedures beneficial
  • Knowledge of overall hotel operations as they affect department
  • Ability to use standard software applications and hotel systems
  • Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner
  • The ability to motivate and inspire others to work cooperatively to achieve a designated goal
  • Flexible schedule - Willing and able to work shift duties that may include evenings, nights, overnights, weekends, and holidays
  • Alcohol Beverage Control
  • Food Handling
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Expiration Date
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Requirements
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  • High school or equivalent education preferred
  • Minimum 1 year experience in similar position preferred
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  • Knowledge of Food & Beverage and Private Dining operational procedures beneficial
  • Knowledge of overall hotel operations as they affect department
  • Ability to use standard software applications and hotel systems
  • Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner
  • The ability to motivate and inspire others to work cooperatively to achieve a designated goal
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Job Responsibility
  • Taking Private Dining orders in accordance with the standards of service set by the hotel, ensuring the highest levels of accuracy and guest satisfaction
  • Answering multiple phone lines in a professional manner and within the guidelines of service expectation
  • Understand and explain menu items to our guests in order to suggest proper recommendations
  • Inputting guest orders and posting proper charges to the POS system
  • Ensuring accurate communication of orders to kitchen and receipt of orders by Servers
  • Settling checks to the proper guest folio and maintain accountability for all transactions in accordance with Hotel and accounting standards
  • Track orders to ensure service standards for delivery and pick-up are being met
  • Maintain and execute luxury service standards
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