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Overnight Guest Services Attendant

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Four Seasons

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Location:
United States , Houston

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel
  • Assists guests descending from cars
  • Issues appropriate valet parking ticket to guests who want car parked
  • Gives verbal greeting to guests arriving on foot
  • Opens hotel doors for all guests
  • Unloads guest luggage from car, tags it and issues claim tickets to the guest
  • Directs hotel guests to the Front Desk for check-in
  • Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
  • Provides guests with directions, recommendations, and information about the city and its attractions
  • Hails taxis as needed
  • Loads luggage in car for departing guests
  • Escorts guests to their rooms
  • Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
  • Maintains proper records of deliveries and pick-ups
  • Performs shoeshine service
  • picking up shoes from guest room, cleaning and polishing them and returning them to the guest
  • Performs errands for guests and the hotel that may require local travel off of the hotel property
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Requirements:

  • Engaging attitude with genuine desire to assist all guests
  • Ability to read, write and speak English
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Parttime
Work Type:
On-site work
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