Overnight Guest Services Agent Job at Four Seasons (London)

Overnight Front Desk Agent

Overnight Front Desk Agent position at The Ritz-Carlton Rancho Mirage focused on...

Location

United States , Rancho Mirage

Salary:

21.75 - 22.25 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver smooth check-in and check-out experiences
Guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Create safe workplace
Follow company policies and procedures
Maintain confidentiality
Protect company assets

What we offer

Chance to be proud of the work you do
Opportunity to begin your purpose
Belong to an amazing global team
Become the best version of you
Equal opportunity employment
Valued and celebrated unique backgrounds

Fulltime

Welcome Desk Agent

W Brisbane is hiring a Part Time Welcome Desk Agent to build memorable and uniqu...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience in a similar role within a hotel environment
Experience with Opera property management system
Armed with smart solutions and a can-do attitude
Energised in a fast-paced environment
Excellent grooming and presentation skills
Ability to work a 7-day rotating roster with a minimum availability of three days a week
Must be available to work AM, PM, and Overnight Shifts

Job Responsibility

Provide guests with the 'W' experience and surprise and delight them every moment
Build an experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Take initiative in guest services

What we offer

Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International

Parttime

Hotel Night Auditor

As a Night Auditor, you’ll play a vital role in delivering exceptional guest exp...

Location

United States , Houston

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must be able to work overnight, 11 PM – 7:30 AM
Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written
Solid understanding of guest service behaviors and excellent interpersonal skills
able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism
Knowledgeable of accounting principles and ability to compute complex mathematical data
strong mathematical and calculator skills are a must
Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time
Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS
Able to easily adapt to unexpected changes and prioritize tasks successfully

Job Responsibility

Be the warm and welcoming face of our hotel overnight
Greet guest immediately upon arrival, register guests, assign rooms and provide room keys
Be a source of knowledge for the guests for everything about the hotel, its amenities, and the local area
Prepare and complete end-of-day audits and reports
Reconcile and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy
Research and resolve discrepancies
Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction
Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options
Control and secure cash and cash equivalents for property according to cash handling policy and procedures

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Guest Services Agent

We are looking for a highly motivated individuals to join our Guest Services tea...

Location

United States , Vero Beach

Salary:

15.00 - 16.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

At least one year in a customer service role with high guest interaction
A Valid drivers license with no major infractions for 6 months
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting

Job Responsibility

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests
Welcome each guest to our hotel
Open their door as you welcome them to the resort/hotel if arriving by motor vehicle
Escorting and orienting the guest to the front desk for check-in
Park and retrieve guests vehicles as requested
Escort the guests and their luggage to their room
Explain our amenities and fun facts they should know about our hotel
Work together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Parttime

Overnight Guest Service Agent

Join our Forbes Five-Star team and take your career to the next level at Four Se...

Location

United States of America , Boston

Salary:

31.89 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

High School Degree preferred
2 Years in a front desk role or 2 years’ luxury customer service experience necessary
Requires reading, writing and oral proficiency in the English language
Must already be legally permitted to work in the United States

Job Responsibility

Check in guest in an efficient and friendly manner, using guest name whenever possible
Assure that guest is assigned type of room requested and the correct rate is charged
Arrange for luggage to be delivered to guest room and issues correct keys to the guest
Check out guest at end of stay and ascertain guest satisfaction
Collect keys, posts late charges and presents bill upon check out
Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel
Email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
Make change, cashes checks, exchanges foreign currency
Reconcile all transactions at the close of each shift and to cash out

What we offer

401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Paid Sick Time Off
Complimentary Employee Meals

Parttime

Front Desk Agent - Overnight

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Marco Island

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to create a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards
Professional uniform, personal appearance, and communications
Physical ability to be on feet and moving around (stand, sit, or walk for an extended time)
Physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area

What we offer

Training
Development
Recognition
A place to pursue your passions in a luxury environment with a focus on holistic well-being
True camaraderie with a diverse group of co-workers
Being part of a community

Fulltime

Overnight Lodge Coordinator

The overnight lodge coordinator will work both as a front desk agent and will su...

Location

United States , Queensbury

Salary:

20.00 - 22.00 USD / Hour

Six Flags New England

Expiration Date

Until further notice

Requirements

Must be at least 18 years old
For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
Computer experience including
proficiency in Microsoft Office (Word, Excel, Outlook)
Knowledge of Opera software preferred
Prior guest services experience required
Should have an enthusiastic and service-oriented attitude
Must be able to perform tasks safely and adhere to company policy
Possess or have the ability to obtain, and maintain, a New York State Security Guard License
Successfully complete background pre-screening

Job Responsibility

Work both as a front desk agent and will support overnight needs throughout the hotel
Supervise overnight tasks such as
night audit, room calls, security concerns, housekeeping needs including
laundry, stocking housekeeping closets, maintaining common areas, greeting and registering guests into and out of the hotel in a courteous and professional manner
Provide information and assistance to all resort guests

What we offer

Flexible scheduling – work as little or as much as you want
Paid training
DailyPay – work today, get paid tomorrow
Advancement opportunities
Free admission to ALL Six Flags parks, including White Water Bay
Free tickets for friends and family
Discounts on passes, food, and merchandise
Exclusive employee events
Fun rewards, benefits, and more!

Fulltime

Front Desk Agent (Overnight)

Join our AAA Five Diamond property in Central Florida! We are looking for an ind...

Location

United States of America , Orlando

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Prior experience working in Front Desk or Front Office
Possess strong communication skill
Adaptive to constant change within the resort
A sincere willingness to provide service to residents, guests, and peers
Good organizational skills, with the ability to work independently
Ability to function well under pressure, set priorities and adjust to changing conditions
High work ethic, with a sense of responsibility for the role filled within our team
A successful candidate will have a flexible schedule, ability to work weekends and holidays
Must be fluent in English and possess legal work authorization in the United States

Job Responsibility

Welcome and register resort guests
Explain accommodations and establishing credit or method of payment
Check guests out of resort, prepare and explain bill
Respond to a wide variety of guest requests by accurately assessing guest needs, adding personal recommendations and touches to achieve customer satisfaction

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits
Medical Insurance after 30 days of employment
Employer-paid Dental and Vision insurance
401(k) and Retirement Plan Matching
Employee Assistance Program

Fulltime

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Overnight Guest Services Agent

Job Description

Job Responsibility

Requirements

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